Game Ambassador
Description
Job Overview
The Game Ambassador is responsible for providing positive customer service to guests who are playing games or who are on the casino floor. Game Ambassadors are also responsible for the ensuring the gaming floor is neat and clean at all times. The Game Ambassador will assist guests in every way possible in order to achieve the highest level of guest satisfaction.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
• Provides excellent customer service to all guest, especially to gaming players• Enhances guests’ gaming entertainment experience by creating a fun, high-energy environment through the celebration of wins• Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests throughout the shift• Routinely engages with guests to describe, promote and demonstrate new and existing technology available online and on property• Responds to guest service calls with enthusiasm and within the established service targets• Resets machines and repairs minor malfunctions; Processes jackpots• Processes wallet pays and exchanges currency for the guests and TITO (ticket in, ticket out) fills• Completes all required documents, logs, and reports in a timely and accurate manner following MICS, TICS and other regulatory or Company requirements.• Complies with Internal Controls, Company, departmental, and safety policies, procedures, and regulations• Cleans and disinfects all gaming machines, chairs and high-frequency touch points; clears debris from gaming machines and gaming floor using brooms and vacuums• Game Ambassadors and their managers will periodically receive service time reports and Game Ambassadors are responsible for meeting service targets for both the time of a service interaction and the number of service calls completed during a time period• Other duties & responsibilities as assignedJob Requirements
(please ensure you meet the listed requirements prior to applying)• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment• Must be twenty-one (21) years of age or older• Six (6) months of cash handling or teller experience- required• Must successfully take and pass a timed math skills test- required• Must successfully pass job interview, including a guest service audition• Must have effective communication skills both verbally and written • Must be able to lift and/or move up to 50 pounds • Must be able to stoop, kneel and crouch without limitation when needed• Must be able to stand and walk continuously throughout the shift• Willing and able to work odd or irregular hours including nights, weekends, and holidays• Willing and able to travel and participate in training as recommended or required• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position • Willing and able to work in a smoke/secondary smoke environment
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
À propos de Wind Creek Atmore
Wind Creek Casino and Hotel Atmore features over 1,700 of the highest trending, state-of-the-art games. Our Atmore property boasts a AAA Four Diamond luxury resort, world-class spa, gourmet culinary studio, outdoor amphitheater, infinity pool, movie theatre, RV park and multiple fine dining restaurants including FIRE, the number one steakhouse in Alabama.
Our hotel features 237 rooms with premier bedding, free high-speed internet and the option of a spacious, walk-in shower or standard tub and shower combo.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan*
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers*
* Not available at every location
À propos de Wind Creek Hospitality
Welcome to an experience like no other. Gaming is the heart of Wind Creek Hospitality, but we offer so much more.
Wind Creek Hospitality is the principal gaming and hospitality entity for the Poarch Band of Creek Indians, the only federally recognized Indian Tribe in the state of Alabama.
Our 11 distinct properties in the U.S. and Caribbean provide world-class entertainment, dining, hotel stays, amenities and activities.
Wind Creek continues to grow and offer our guests luxurious destinations and opportunities for escape. Our gaming facilities include: Wind Creek Aruba, Wind Creek Atmore, Wind Creek Bethlehem, Wind Creek Chicago Southland, Wind Creek Curacao, Wind Creek Montgomery, Wind Creek Wetumpka, as well as racetracks in Alabama and Florida.
Our Purpose
Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone has a feeling of belonging and importance.
At each location, Wind Creek has built a unique company culture that supports its Team Members in remarkable ways. Everything we do is guided by a simple value system:
Do it right. Be the best. Have fun.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Explore our Opportunities on Casino Careers & Hospitality Online!
Listen to what our employees say about us:
https://youtu.be/bvPyIdGjmhI
Our Perks
- Blue Cross Blue Shield medical plan*
- Dental plan
- VSP vision plan
- 401(k) savings plan
- Life and disability insurance
- Paid time off
- Employee dining rooms
- Career training and planning
- Quarterly incentive bonuses
- Employee fitness centers with on-staff trainers*
*Not available at all locations
Types of Jobs
- Gaming
- Hotels
- Facilities
- Food & Beverage
- Corporate
