Income Auditor / Billing Staff Accountant

Income Auditor / Billing Staff Accountant

Reports to: Director of Finance

Salary: $66,500

Fouquet’s New York is looking for a qualified and highly motivated Income Auditor / Billing Staff Accountant who shares a passion for Hospitality.

The Income Auditor / Billing Staff Accountant is responsible for verifying daily hotel revenue, preparing accurate guest and client billing, maintaining accounts receivable, and supporting general accounting and month-end closing activities. This position works closely with Front Office, Food & Beverage, Spa, Membership, Sales, Events, and Reservations to ensure transactions are properly recorded, discrepancies are resolved promptly, and billing reflects the service standards of a luxury hotel. The ideal candidate combines strong accounting skills, attention to detail, and a professional, guest-focused approach.

Income Audit and Revenue Verification:

• Audit daily rooms, food and beverage, banquet, Spa and other hotel revenue for accuracy, completeness, and proper classification.
• Review night audit reports and reconcile transactions between the property management system, point-of-sale systems, payment platforms, and accounting records.
• Verify room rates, packages, discounts, complimentary charges, allowances, refunds, and adjustments against supporting documentation and required approvals.
• Review cash, credit card, and other payment activity; investigate discrepancies and coordinate timely resolution with the appropriate departments.
• Review the application of taxes, fees, and service charges, escalating discrepancies as appropriate.
• Prepare and distribute daily revenue reports and summaries of adjustments, complimentary activity, and exceptions.
• Maintain organized audit documentation and follow up on missing support, approvals, and unresolved items.

Billing and Accounts Receivable:

• Prepare and issue accurate, timely invoices for group stays, corporate accounts, banquets, events, membership accounts and other approved direct-bill business.
• Review contracts, billing instructions, banquet event orders, deposits, and supporting charges before finalizing invoices.
• Reconcile group and event master accounts, confirming that charges and payments are allocated correctly.
• Respond to guest, client, and internal billing inquiries with professionalism, discretion, and urgency.
• Research disputed charges and coordinate corrections, credit requests, and supporting documentation.
• Apply payments, deposits, and approved credits to the appropriate accounts and reconcile unapplied balances.
• Monitor accounts receivable aging, follow up on outstanding balances, document collection activity, and escalate overdue accounts.
• Support credit card chargeback responses by gathering accurate transaction records and supporting documentation.

Staff Accounting and Month-End Close: 

• Prepare journal entries and supporting schedules for revenue, receivables, deposits, cash, credit card settlements, and related accounts.
• Complete assigned daily bank activity reconciliations and month-end balance sheet reconciliations.
• Reconcile guest, city, and deposit ledgers to the general ledger.
• Investigate outstanding reconciling items and ensure corrections are completed promptly each week.
• Support month-end closing deadlines through accurate schedules, accruals, reconciliations, and account analysis.
• Assist with internal and external audits by preparing requested records and explanations.
• Identify opportunities and implement ways to improve reporting, billing accuracy, collection practices, and accounting procedures.

Internal Controls and Service Standards: 

• Follow, and implement where needed, hotel policies for cash handling, credit management, adjustments, refunds, approvals, and record retention.
• Report unusual transactions, control weaknesses, or recurring errors to Finance leadership.
• Protect confidential guest, client, employee, and financial information.
• Build effective working relationships across hotel departments and communicate accounting requirements clearly.
• Maintain Courteous, Profession and Responsive communication consistent with the expectations of a luxury hospitality environment.
• Perform other related accounting duties as assigned.

Qualifications: 

• Associate’s or bachelor’s degree in accounting, Finance, Hospitality Management, or a related field preferred; equivalent relevant experience will be considered.
• One to three years of experience in hotel accounting, income audit, billing, account receivable, or a related accounting role preferred.
• Experience in a luxury or full-service hotel environment strongly preferred.
• Working knowledge of accounting principles, account reconciliations, journal entries, and accounts receivable processes.
• Familiarity with hotel property management systems, point-of-sale systems, and accounting software; experience with Opera, Micros, Oracle, Book4Time or comparable systems preferred.
• Proficiency in Microsoft Excel, including formulas, sorting, filtering, and reconciliation worksheets.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to address sensitive billing matters professionally.
• Ability to manage competing deadlines, work independently, and maintain accuracy in a busy hotel environment.
• Flexibility to support month-end deadlines and occasional weekend or holiday coverage as business needs require.

Measures of Success: 

• Daily revenue audits and reports completed accurately and on schedule.
• Guest, group, and event invoices issued within established billing timelines.
• Billing discrepancies and audit exceptions resolved promptly.
• Accounts receivable balances followed up consistently, with clear documentation.
• Account reconciliations and month-end assignments completed by required deadlines.
• Financial transactions supported by complete documentation and appropriate approvals.

Job Type: Full-Time

Benefits: Health/Vision/Dental Insurance/Life Insurance/Paid Time Off/Commuter Benefits

Fouquet’s New York is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.