Front Desk Clerk

Description

We are hiring a Front Desk Clerk!

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities:

• Deliver exceptional guest service and create a welcoming experience.

• Check guests in/out, manage reservations, and handle special requests.

• Respond to guest inquiries and resolve concerns promptly and professionally.

• Process payments, cash transactions, and guest account charges accurately.

• Answer phone calls and provide information on hotel services and amenities.

• Monitor room availability and maintain accurate guest records.

• Maintain a clean and organized front desk and lobby area.

• Communicate guest feedback, maintenance needs, and operational updates.

• Follow all safety, security, and emergency procedures.

Qualifications:

• High school diploma or equivalent preferred.

• Previous hospitality or customer service experience preferred.

• Strong communication and guest service skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Detail-oriented with basic computer and cash-handling skills.

• Professional, reliable, and service-focused.

• Ability to stand for extended periods and lift up to 40 lbs. when needed.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plans insurance

• Life insurance with Short Term and Long-Term disability options

• 401k with Company Match

• Tuition assistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. 

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• High School (Required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.