Assistant Director of Operations

• Operational Leadership: Lead the day-to-day operations of Thompson-Markward Hall by fostering a welcoming, supportive, and community-focused living environment.
• Team Supervision: Supervise, mentor, and schedule the Resident Services Manager and the Front Desk and Housekeeping Manager.
• Occupancy & Guest Services: Oversee resident services, applications, short/long-term reservations, occupancy management, move-ins, and move-outs.
• Process Optimization: Translate organizational goals, policies, and contractual requirements into effective operating procedures.
• Performance Monitoring: Monitor operational performance and recommend improvements that strengthen safety, service quality, accountability, and cost efficiency.
• Visible Leadership: Maintain a visible presence within the facility and respond promptly to operational concerns raised by residents, employees, contractors, community partners, and visitors.
• Service Excellence: Ensure exceptional customer service, community standards, and resident satisfaction.
• Facilities & Vendor Management: Oversee maintenance requests, vendor relationships, building systems, and historic facility improvements.
• Project Coordination: Coordinate day-to-day operational activities alongside planned renovation and construction projects.
• Financial Oversight: Monitor resident accounts, operational expenses, payroll processes, and financial reporting.
• Compliance & Safety: Ensure operational compliance, safety protocols, emergency preparedness, and organizational standards.
• Strategic Partnership: Partner closely with the Executive Director to help advance TMH's mission and strategic goals.

• Experience: 5+ years of operational leadership experience, ideally blending Hotel Assistant General Manager (AGM), Front Office Manager, or high-end Residential Property Manager backgrounds with facilities exposure.
• The "Hospitality Mindset": A deep passion for guest/resident satisfaction, service standards, and building a warm community culture.
• Historic Facility Familiarity: Experience or comfort dealing with older/historic properties, building systems (HVAC, plumbing, security), and coordinating with maintenance technicians or third-party vendors.
• Systems Savvy: Experience with property management systems (PMS), reservation tools, or property tech software.
• Leadership Style: An empathetic, proactive leader who leads by example on the floor, not just from behind a desk.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Thompson-Markward Hall complies with the ADAAA and considers reasonable accommodations measures may be necessary for eligible employees to perform the essential functions of the job.

• Primary functions involve the ability to work primarily on-site in a residential facility operating 24 hours a day, seven days a week and to move throughout the facility, including residential rooms, offices, common areas, stairways, storage areas, and exterior spaces.
• Ability to remain stationary, operate standard office equipment, and communicate effectively for extended periods.
• Ability to lift or move supplies and equipment weighing up to 50 pounds.

Ability to respond to urgent operational matters outside standard business hours. Requires schedule flexibility including some occasional evenings, weekends, holidays, and on-call coverage.  

• May be exposed to challenging behaviors, crisis situations, inclement weather, and other conditions associated with a residential environment.
• Reasonable accommodation will be provided to qualified individuals with disabilities in accordance with applicable law.

This job description is not necessarily an all-inclusive list of job-related duties, skills, and responsibilities requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the position or to require that other or different tasks be performed as assigned.

Why This Opportunity Is Different

This is not a traditional nonprofit operations role. It is a unique leadership opportunity at a mission-driven nonprofit with more than 135 years of service in Washington, DC, combining elements of hospitality management, property management, facilities oversight, financial administration, and community building. The successful candidate will serve as the operational leader of a historic residential community, creating exceptional resident experiences for women living and working in Washinton, DC, while helping preserve and advance an organization that has empowered women since 1887.

If you are a collaborative leader who enjoys solving problems, improving systems, developing teams, caring for facilities, and creating welcoming environments where women thrive, we encourage you to apply.

To Apply: Please submit a resume and cover letter describing your relevant experience and interest in the position to Caroline Espree, Human Resources, at cespree@smarthrinc.com. No phone calls please.

Compensation & Benefits

The anticipated salary range is $85,000 - $102,000 annually, commensurate with experience, qualifications, and demonstrated success leading operations, facilities, hospitality, residential services, or property management functions.

At Thompson-Markward Hall, we recognize that supporting our residents begins with supporting our employees. We offer a competitive compensation package and the opportunity to make a meaningful impact at a mission-driven organization that has served women for more than 135 years.

Benefits Include

• Comprehensive medical, dental, and vision insurance
• Employer-sponsored retirement plan with matching contribution
• Generous paid time off, including vacation, sick leave, and holidays
• Flexible and supportive work environment
• Professional development and training opportunities
• Employee Assistance Program (EAP)
• Opportunity to lead a unique nonprofit residential community with a rich history and strong mission
• Direct partnership with executive leadership and the Board of Directors on key operational initiatives
• Meaningful work that improves the lives of women living, working, studying, and building careers in Washington, DC

Thompson-Markward Hall is an Equal Opportunity Employer and committed to a work environment free from discrimination and harassment in any form. It is Thompson-Markward Hall’s policy to comply with all applicable laws that provide equal opportunity in employment for all people and to prohibit unlawful discrimination in employment.

To Apply: Please submit a resume and cover letter describing your relevant experience and interest in the position to Caroline Espree, Human Resources, at cespree@smarthrinc.com. No phone calls please.