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Surveillance Operations Manager

Desert Diamond Casino White Tanks

8200 N Sarival Ave.
Waddell, AZ 85340

Casino
Géré par Desert Diamond Casinos & Entertainment
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Position Summary

Under direct supervision of the Assistant Surveillance Director, oversees operations and administration of the Surveillance department for the Tohono O’odham Gaming Enterprise (TOGE).

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).   
  • Ensures adequate coverage for all shifts.
  • Ensures all surveillance equipment is functioning properly throughout their respective shift.
  • Ensures that all video logs and reports are completed.
  • Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
  • Reviews daily shift reports, incident reports, daily log entries and investigation summaries for accuracy and completeness.
  • Responsible for conducting various investigations and crime analysis.
  • Responsible for overseeing the integrity and chain of evidence of all video relating to any criminal/illegal or potentially criminal/illegal investigations and/or activity.
  • Provides training in all aspects of the Surveillance Department, to include, but not limited to, internal and external cheating and theft techniques, advantage play techniques, game protection techniques, surveillance techniques and rules, regulations, policies and procedures of all casino games and departments.
  • May testify in a court of law on behalf of the Tohono O’odham Gaming Enterprise, as it relates to observed and recorded criminal/illegal activity.
  • Approves all shift schedules and ensures attendance records of all team members are tracked and accurate.
  • Implements and trains personnel on procedures, forms and logs in the Surveillance department.
  • Updates, maintains and tracks all information for Surveillance on all databases.
  • Oversees the digital system and utilization of information to make management decisions.
  • Oversees the daily activities of personnel.
  • Prepares documentation of findings and submits with recommendations to the Surveillance Director.  
  • Develops and maintains filing systems related to pending and completed investigations.  
  • Conducts performance evaluations on personnel.
  • Maintains good communication with team members and maintains a positive and professional work environment.
  • Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Office or authorized Law Enforcement Agency. 
  • Operates and monitors surveillance equipment.
  • Contributes to a team effort and accomplishes related results as required.
  • Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    Associate’s Degree in Criminal Justice Sciences, Business or a related field, plus (five) 5 years’ casino surveillance experience in a supervisory capacity; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement; or must have successfully worked (two) 2 years in casino surveillance, plus (two) 2 years in a supervisory capacity in TOGE surveillance department. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge and training in investigative procedures and techniques.
  • Knowledge and training in interviewing and interrogation techniques.
  • Knowledge and training in internal and external cheating and theft techniques, casino game protection techniques, card counting and advantage play techniques and casino surveillance techniques.
  • Knowledge and ability of leadership, management, training, mentoring and coaching techniques.
  • Knowledge of surveillance systems, cameras and digital recording equipment.
  • Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a casino environment.
  • Knowledge of applicable federal, county, and local laws, regulations, and requirements.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of Policies and Procedures.
  • Knowledge of fraud detection.
  • Ability to operate surveillance equipment.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
  • Ability to operate a two-way radio.
  • Ability to work in a stressful fast-paced environment.
  • Ability to communicate, read, and write clearly in English.
  • Ability to demonstrate outstanding guest service at all times.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels.
  • Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
  • Ability to analyze situations and adopt appropriate courses of action.
  • Ability to exercise independent judgment.
  • Ability to continually seek improvement in results.
  • Ability to work extended hours and various work schedules.
  • Ability to perform in a professional appearance and manner.
  • Ability to maintain a clean driving record.
  • Ability to use good judgment and foresight.
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

    Physical Demands

    While performing the duties of this job, the team member regularly is required to walk and stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to sit. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

    Work Environment

    Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required. The Surveillance Department has a “No Transfer Policy” which prohibits surveillance team members from transferring to any Tohono O’odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.

    • Publié Le 28 Octobre 2026

    À propos de Desert Diamond Casino White Tanks

    Desert Diamond Casino White Tanks, located at 8200 N. Sarival Avenue, near Loop 303 and Northern Parkway, in Waddell, AZ, is in one of the fastest-growing parts of the Valley. 

    Our state-of-the-art casino features 900 slot machines, 36 table games, including blackjack, roulette, and baccarat, a Poker Room, and a Sportsbook with wall-to-wall TV coverage and a betting counter.

    In addition to a world-class gaming experience, our property also features restaurants options, including the high-energy Pub Stop, Chuck’s Burgers, a Starbucks coffee shop. 

    Desert Diamond Casino White Tanks will be the only casino in Arizona to offer the high-end restaurant Morton’s The Steakhouse. The iconic Lightning Lounge center bar pays homage to nearby Luke Air Force Base. 

    Desert Diamond Casino White Tanks will eventually expand to include a hotel, conference center, an outdoor pool, and other amenities.

    À propos de Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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