Executive Housekeeper

What you will be doing

We are seeking an experienced and service-focused hospitality professional to lead our Housekeeping Department and play a critical role in the successful opening and ongoing operation of our hotel. This leader will establish departmental standards, build a high-performing team, and ensure every guest experiences the cleanliness, comfort, and quality expected of a Hilton-branded property.

JOB SUMMARY: At Tempo by Hilton, our Team Members are the heart of hospitality. Guided by Hilton's Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now, the Executive Housekeeper is responsible for the overall leadership, administration, and operation of the Housekeeping Department.

The Executive Housekeeper will lead a team of approximately 15-20 housekeeping professionals responsible for the cleanliness and presentation of all guestrooms, public areas, back-of-house spaces, and laundry operations. This position is accountable for maintaining Hilton brand standards, maximizing guest satisfaction, controlling departmental expenses, and ensuring a safe and productive work environment.

As a member of the hotel's leadership team, the Executive Housekeeper will play an integral role in the successful opening of the property by assisting with departmental setup, hiring, training, policy development, operational readiness, and ongoing team member development.

The ideal candidate is an energetic and organized hospitality leader with strong operational expertise, exceptional attention to detail, and a passion for creating a culture of excellence.

Physical Requirements:

Sitting

• Frequently. Office work, scheduling, administrative duties, meetings, and computer functions.

Standing/Walking

• Constantly. Guestroom inspections, public area inspections, team member supervision, and daily hotel operations.

Crouching (Bend at knees)

• Frequently. Guestroom inspections, storage areas, and operational needs.

Reaching (Overhead/Extension)

• Frequently. Inspecting guestrooms and storage areas.

Kneeling/Crawling

• Occasionally. Inspecting furnishings, fixtures, and guestroom conditions.

Stooping (Bend at waist)

• Frequently. Room inspections, inventory management, and operational oversight.

Twisting/Turning (Knees/Waist/Neck/Back)

• Frequently. Department inspections and operational activities.

Climbing

• Occasionally. Stairs and ladders when necessary for inspections.

Balancing

• Occasionally. Stairways and hotel operational areas.

Lifting/Carrying

• Frequently. Housekeeping supplies, linens, chemicals, and equipment up to 35 pounds. Occasionally up to 50 pounds.

Pushing/Pulling

• Frequently. Linen carts, housekeeping carts, laundry carts, and operational equipment.

Working Environment:

Interior hotel environment with varying temperatures and continuous guest interaction.

Exposure to cleaning chemicals and housekeeping equipment.

Frequent movement throughout guest floors, public spaces, laundry facilities, and storage areas.

Flexible work schedule including weekends, evenings, holidays, and peak occupancy periods.

Travel may be required for meetings, training programs, and task force assignments.

ESSENTIAL DUTIES & FUNCTIONS:

Housekeeping Operations

Direct and oversee all housekeeping and laundry operations.

Ensure all guestrooms, public areas, meeting spaces, offices, and back-of-house areas meet Hilton cleanliness and presentation standards.

Conduct daily inspections of guestrooms and public areas.

Maintain quality assurance programs to ensure consistent service delivery.

Establish departmental procedures and accountability measures.

Coordinate with Front Office and Engineering teams to maximize room availability and guest satisfaction.

Monitor daily room assignments and productivity standards.

Ensure proper inventory control of linens, guest supplies, uniforms, and housekeeping equipment.

Oversee lost and found procedures in accordance with company policy.

Leadership & Team Development

Recruit, hire, train, coach, and develop housekeeping team members and supervisors.

Build and maintain a positive and inclusive work environment.

Conduct performance evaluations and disciplinary actions when necessary.

Develop future leaders through mentoring and succession planning.

Recognize team member achievements and promote employee engagement.

Lead daily stand-up meetings and departmental communication programs.

Ensure all team members complete required Hilton and company training programs.

Guest Service Excellence

Promote a culture focused on guest satisfaction and service recovery.

Respond promptly and professionally to guest concerns regarding cleanliness and service.

Collaborate with Front Office and Guest Services teams to address guest requests.

Monitor guest satisfaction scores, reviews, and feedback.

Develop corrective action plans to continuously improve performance metrics.

Ensure all guestrooms are prepared to exceed guest expectations.

Financial Management

Develop and manage departmental budgets.

Control labor costs through effective scheduling and workforce planning.

Monitor departmental productivity and efficiency standards.

Manage purchasing and inventory levels to minimize waste.

Oversee vendor relationships and supply ordering.

Identify opportunities to improve operational efficiencies while maintaining quality standards.

Safety & Compliance

Ensure compliance with Hilton brand standards and company policies.

Maintain knowledge of OSHA regulations and safe chemical handling procedures.

Ensure proper storage, labeling, and utilization of cleaning products.

Conduct regular safety inspections and corrective actions.

Support hotel emergency preparedness and response procedures.

Maintain compliance with local, state, and federal regulations.

Promote workplace safety and accident prevention programs.

Opening Team Responsibilities

Assist with all pre-opening housekeeping activities.

Develop department operating procedures and standards.

Establish room inspection programs and quality control processes.

Participate in FF&E inventory receipt and organization.

Support hotel opening timelines and operational readiness activities.

Recruit, onboard, and train the housekeeping team.

Coordinate deep cleaning, model room inspections, and final opening preparations.

Establish a department culture aligned with Tempo by Hilton's service philosophy and operational standards.

Education and Experience

Associate degree in Hospitality Management, Business Administration, or related field and a minimum of four (4) years of housekeeping leadership experience; or

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Minimum of three (3) years of hotel housekeeping management experience required.

Experience leading teams of 15 or more employees preferred.

Full-service hotel experience strongly preferred.

Hilton experience strongly preferred.

Previous hotel opening experience preferred.

Knowledge of housekeeping management systems and hotel property management systems preferred.

Essential Skills and Qualifications

• Strong leadership and team development skills.
• Exceptional attention to detail and quality standards.
• Ability to organize multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Experience with labor management and departmental budgeting.
• Knowledge of hotel housekeeping operations, laundry operations, and inventory management.
• Ability to coach, train, and motivate diverse teams.
• Strong guest-service orientation and commitment to quality.
• Proficiency with Microsoft Office and hospitality technology systems.