Director of Front Office

Join Us in Shaping Unforgettable Experiences

The Opportunity Awaits: Lead with Excellence at Texas’s Premier Lakeside Resort

Ready to elevate your career in the picturesque Texas Hill Country? At Horseshoe Bay Resort, we seek a visionary leader to oversee our Front Office operations. If luxury hospitality and operational excellence fuel your passion, this is your chance to shine.

Your Mission

• Define Impressions: Be the architect of guests’ first and last impressions.
• Operational Excellence: Lead our Front Office teams with precision, ensuring seamless and high-touch service.
• Gold Standard Service: Guarantee absolute guest satisfaction through proactive solutions and world-class service strategies.
• Strategic Leadership: Inspire your management team, set ambitious goals, and nurture a culture of growth and high morale.
• Financial Acumen: Command revenue controls and reservation forecasts to optimize occupancy, yield, and financial performance.

Embrace the Lake Life

Experience life in the heart of Central Texas Hill Country, where we commit to Diversity, Equity, Inclusion, and Belonging. Join a community that values those who care for our guests.

Compensation & Growth

• Competitive Pay: Benefit from scheduled reviews and merit-based raises.
• Career Advancement: Access our Manager in Training (MIT) Program to prepare for executive leadership.

Comprehensive Benefits

• Health & Wellness: Enjoy full medical, dental, and vision insurance, plus additional health plans.
• Retirement Security: Benefit from a 401(k) plan with employer matching.
• Time for You: Recharge with paid vacation and holidays.
• Peace of Mind: Access to an Associate Relief Fund.

Exclusive Perks

• Resort Privileges: Enjoy discounted golf, dining, and retail, along with other amenities.
• Travel Discounts: Unlock exclusive rates at over 100 Crescent Hotels & Resorts and the Preferred Hotels network worldwide.
• Daily Support: Benefit from subsidized housing, shuttle services, and meal subsidies.
• Community Spirit: Engage in fun associate events and outings year-round!

What You Bring

• Experience: Over 5 years in hotel/resort leadership.
• Education: High School diploma required; College Degree preferred.
• Skills: Proficiency in P&L analysis, team building, and delivering personalized guest service.
• Flexibility: Availability for nights, weekends, and holidays to support peak operations.

Qualifications & Behaviors

Required Behaviors

• Functional Expert: Recognized as a thought leader in the field.
• Team Player: Collaborates effectively within a group.
• Leader: Inspires colleagues to follow their vision.
• Enthusiastic: Displays eager enjoyment and interest.

Preferred Motivations

• Self-Starter: Driven to perform independently.
• Impactful: Inspired by contributing to organizational success.

Apply Now and embark on a rewarding journey at Horseshoe Bay Resort.

We are an Equal Opportunity Employer, welcoming Protected Veterans and Individuals with Disabilities. For your rights, visit the Know Your Rights notice.