Photo of HMSHost at Phoenix Sky Harbor International Airport, Phoenix, AZ

HR Generalist

HMSHost at Phoenix Sky Harbor International Airport

3400 East Sky Harbor Boulevard
Phoenix, AZ 85034

Regional Office
Managed By HMSHost
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Compensation: $59,591 to $70,107 per year, Full-Time

With a career at HMSHost, you really benefit! We Offer

Health, dental and vision insuranceGenerous paid time off (vacation, flex or sick)Holiday pay Meal and Transportation Benefits*401(k) retirement plan with company match*Company paid life insurance*Tuition reimbursementEmployee assistance programTraining and exciting career growth opportunitiesReferral program – refer a friend and earn a bonus*Benefits may vary by position so ask your recruiter for details.

Summary:

The Field HR Generalist is responsible for supporting efforts to effectively administer HR policies and procedures in a branch or multiple branches. The position bridges the gap between strategic and tactical HR functions, initiatives, and processes. This pivotal role uses judgment and discretion to provide problem solving advice and counsel to the DO/SrDO, operations management, and branch staff, or to escalate HR issues as required. Ensures all administrative processes and procedures are carried out. The Generalist typically leads branch or area level projects, and may serve as a team member on regional HR projects. The Generalist may assist with developing policies and procedures unique to the branch, and shares best practices with Generalists at other branches. This is an exempt position and reports to the HR Manager or Regional HR Director, depending on local requirements.

Essential Functions:

  • Establishes and maintains a position of trusted adviser to all operations managers.
  • Partners with the HR Manager to establish and maintain a positive and visible HR presence in the branch among associates at all levels.
  • Identifies trends and regularly communicates branch level issues with the HR Manager
  • Collaborates with and provides daily advice to operations managers on employee discipline, performance management, retention, engagement, rewards, and recognition.
  • Maintains in depth technical knowledge of HR best practices, federal/state/local regulations and statutes, and company HR policies and procedures, ensuring they are fully considered before HR decisions are made. As applicable, fully understands collective bargaining agreement, and answers questions related to union practices.
  • Conducts confidential HR counseling, investigations and exit interviews
  • Gathers, analyzes, understands, and monitors operational data and useful HR metrics such as turnover rates, wage rates, staffing levels, diversity, and sales data to help forecast and plan for staffing needs.
  • Collaborates with regional HR staff to proactively source, recruit, screen, interview, offer, hire, and orient candidates/new hires. Develops and maintains relationships with community based organizations to enhance applicant pool.
  • Develops and delivers new hire orientation, required policy training and corporate developed trainings.
  • Understands airport/landlord policies and procedures and partners with operations to ensure compliance.
  • Responds to associate inquiries and questions related to compensation, leave, scheduling, assignments, complaints, policies and procedures, and the full-cycle on-boarding process.
  • Performs general HR functions including but not limited to employee file maintenance, preparation of logs, and PeopleSoft systems data entry and maintenance
  • Requires 4 year college degree or equivalent work experience
  • Requires minimum of 3-5 years of HR Recruiting or related HR Generalist experience
  • Requires the study and knowledge to earn SHRM certification will provide a foundation for successful performance in this role
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as interact comfortably with associates
  • Requires leadership skills and ability to be part of a team with minimal day-to-day supervision
  • Requires working knowledge of HR technical subjects
  • Requires proficiency with HR and business software/systems and experience with preparing documents, spreadsheets and presentations
  • Requires national, regional, and area travel

    Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

    • Posted February 26, 2026

    About HMSHost at Phoenix Sky Harbor International Airport

    HMSHost operates Food & Beverage outlets at Phoenix Sky Harbor International Airport

    About HMSHost

    HMSHost Leading the Industry

    HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

    About HMSHost

    Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit HMSHost.com for more information.

    About Avolta

    Career takeoff.

    Our diverse workforce, representing over 150 nationalities, is the drum beat behind

    our vision to become the most innovative and successful travel experience player. Each

    team member strives to bring Avolta to life every day, turning our collective aspirations into achievements.

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