Photo of The Luxury Collection Hotel Manhattan Midtown, New York, NY

Night Operations Manager

The Luxury Collection Hotel Manhattan Midtown

151 West 54th Street
New York, NY 10019

Hotel
Managed By Northwood Hospitality
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Compensation: $90,000 to $95,000 per year, Full-Time

Job Description

The Front Office Manager is responsible for overseeing the daily operations of the hotel's front office department, ensuring exceptional guest service and efficient operations. This role requires strong leadership, problem-solving, and communication skills to manage a team of front desk agents, night auditors, and bell staff.

Responsibilities

  • Guest Service:
    • Oversees all guest interactions, ensuring prompt, courteous, and efficient service.
    • Resolves guest complaints and issues in a timely and satisfactory manner.
    • Ensures guest satisfaction through proactive problem-solving and attention to detail.
  • Team Management:
    • Recruits, hires, trains, and develops front office staff.
    • Creates and manages staff schedules to optimize labor costs and ensure adequate coverage.
    • Conducts performance reviews and provides feedback to improve employee performance.
    • Motivates and empowers the team to deliver exceptional service.
  • Operations Management:
    • Manages daily front office operations, including check-in, check-out, reservations, and room assignments.
    • Monitors key performance indicators (KPIs) to track department performance and identify areas for improvement.
    • Ensures compliance with hotel policies, procedures, and brand standards.
    • Maintains a clean, organized, and welcoming front office environment.
  • Financial Management:
    • Monitors and controls departmental expenses to maximize profitability.
    • Ensures accurate and timely processing of guest charges and payments.
    • Conducts regular audits to identify and correct discrepancies.
  • Sales and Marketing:
    • Assists with sales and marketing efforts by promoting the hotel's amenities and services.
    • Implements upselling and cross-selling techniques to increase revenue.

Qualifications

  • Proven experience as a Front Office Manager or similar role in the hospitality industry.
  • Strong leadership and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficient in hotel property management systems (PMS).
  • Knowledge of reservation systems and yield management.
  • Strong attention to detail and organizational skills.
  • Ability to work flexible hours, including weekends and holidays.
Posted March 3, 2026

About The Luxury Collection Hotel Manhattan Midtown

The Luxury Collection Hotel Manhattan Midtown is your home away from home on 54th Street. Explore the best if New York City just steps from the front doors of our luxury hotel, including Central Park, Carnegie Hall, The Museum of Modern Art (MoMA), and Radio City Music Hall. Our 562 suites offer a refined, residential experience - Complete with striking city views and up to 2.700 square feet of private accommodations. Epicurean delights await at Dabble our lobby-level restaurant enjoyed by hotel guests and New Yorkers alike.

Join a team where excellence is the baseline, and career progression is the goal. Working at the Luxury Collection - Midtown places you at the intersection of global prestige and local expertise. We offer more than a role; we offer a path toward leadership within one of New York's most distinguished hotels.

Values

Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive. Together is how we succeed.

Benefits

At The Luxury Collection - Midtown, we value our Team Members and are committed to providing comprehensive and competitive benefits package.

About Northwood Hospitality

Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.

People are our Passion

Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.

Our Purpose

Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.

Our Mission

Our mission is to maximize asset value creation and performance.

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