Receptionist

Nestled in the heart of the Richelieu Valley, the Hôtel Rive Gauche offers an unparalleled experience and is the ideal space for business travelers and guests seeking an exclusive experience. Over the years, the Hôtel Rive Gauche has distinguished itself through its expertise in organizing a multitude of events, from lavish weddings and productive business meetings to other memorable celebrations. Furthermore, its restaurant, Le Coureur des Bois, is a true gastronomic destination, offering an exceptional culinary experience for epicureans and wine lovers alike.

Join us in making every stay a memorable experience!

Here are the advantages and privileges offered to you by the Hotel Rive Gauche:

• To thrive within a positive, friendly and dynamic team, in a beautiful environment where it is pleasant to work.
• The opportunity to take on new challenges and develop your career across North America.
• Various employee recognition programs.
• Various training programs.
• Discounts in our hotel chain.
• Uniform provided, after the probationary period.
• Free parking and coffee.

Job Description

We are looking for a receptionist who wants to offer a warm and personalized service to our clientele while respecting the standards and norms of our hotel.

Reporting to the Director of Operations, the incumbent is responsible for performing tasks directly related to the customer's stay, such as booking rooms, welcoming customers upon arrival and during their stay, providing information about the establishment and its services as well as tourist attractions in the region, making sales and ensuring the coordination of the establishment's various services.

Main Tasks and Responsibilities

• To offer courteous and professional service, being proactive and oriented towards the needs of guests.
• Greet and register guests.
• Taking individual and group reservations.
• Answering the phone, making reservations, processing payments and all other tasks related to hotel and restaurant reception.
• Respond to customer requests and/or direct them to the appropriate colleagues in order to efficiently address each request.
• Perform any other related tasks deemed necessary by management.

Requirements

• Professional presentation required.
• Ability to work a variable schedule (day, evening, night, weekends and holidays)
• Be comfortable with computers; have a good learning ability.
• To have a positive personality, to be dynamic and smiling.
• To be particularly responsible, reliable, resourceful and to have initiative.
• Ability to work effectively under pressure, while remaining calm and smiling.
• Knowledge of hotel management software such as IQWARE is an asset
• Ability to work in a team and share information effectively.
• To be in good physical condition and able to spend long hours standing.
• Studies in tourism or hospitality or experience in hospitality are an asset.
• Must be legally eligible to work in Canada.