Night Auditor
AC Hotel Old Montreal
445 Rue Saint-Jean-Baptiste
Montreal (Vieux Montreal),
QC
H2Y 2Z7
Canada
The AC Hotel Vieux-Montréal enjoys an ideal location near downtown and the Place d'Armes metro station. Joining our team means seizing the opportunity to become part of a prestigious brand, renowned for its excellence and quality service.
We are currently looking for a full-time night auditor.
YOUR ROLE
Under the supervision of the reception manager, the night auditor ensures the continuity of reception at the establishment's reception during the night and ensures the quality of service offered to customers.
JOB RESPONSIBILITIES
- Classify the commercial transactions carried out during the day;
- Verify and correct transaction records and update hotel customer notes;
- Balance the accounts and close the cash registers;
- Produce the daily revenue report;
- Answering the phone and routing incoming calls;
- Make the reservation;
- Handling customer complaints;
- Perform the duties of a receptionist during the night;
- Ensure a smooth transition to the morning team by providing a report on the night shift;
- Forward any customer requests to the reception staff during the morning shift;
- All other related tasks
REQUIREMENTS
- Relevant experience in a receptionist position.
- Having strong and balanced interpersonal skills and attitudes, particularly in communication.
- Being comfortable in a fast-paced environment.
- Possessing a strong sense of responsibility, initiative and autonomy, as well as attention to detail.
- Bilingualism in French and English (spoken and written).
- Knowledge of hotel management software (ONQ, an asset).
*The use of masculine pronouns to refer to people is solely for the purpose of simplifying the text and is not intended to be discriminatory.*
About AC Hotel Old Montreal
Explore charming Old Town from our hotel
Nestled in the heart of Old Montreal, AC Hotel Old Montreal offers a modern, lifestyle experience with unparalleled access to the historic charm of Old Port Montreal and the scenic St. Lawrence River. Designed for the modern traveler, our modern Montreal hotel ensures a seamless blend of productivity and relaxation. Enjoy Spanish-inspired breakfast options and unwind in spacious rooms. Positioned next to the Convention Center, our Old Montreal hotel is the perfect base to explore rich history or catch a game at the nearby Bell Centre. After a busy day, retreat to the AC Lounge for tapas paired with a selection of wines, crafted beer, and Gin Tonic Signature cocktails at our Montreal Old Town hotel. For a touch of tranquility, indulge in our lavender turndown ritual with sachets available from a self-service cart in the lobby. AC Hotel Old Montreal blends historic charm with modern convenience for a memorable and productive stay. Province of Quebec Establishment of Registration: 177715 expiration 2027-01-24.
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
