Front Desk Agent

Rocking Chair Hospitality is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.

Essential Job Functions

• To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
• Promptly and effectively deal with guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges and compute guest bill and collect payment
• Handle guest mail/packages by making sure it is communicated to guest they receive their items
• Be very knowledgeable of Hilton Honors program and promotions
• Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
• Block rooms and handle special requests
• Monitor room availability
• Handle safe deposits by guests per established procedures
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake up calls
• Know how to clean guest rooms to standards
• Open and close shift and making cash drops
• Ensure all credit cards and cash are balanced throughout each shift
• Communicate with incoming staff and management by logging pertinent information
• Keep maintenance informed of all maintenance needs
• Must wear proper uniform at all times
• Be able to move luggage or packages weighing up to 40 pounds
• Employee must have reliable transportation and able to work weekends and holidays
• Perform other duties requested per management

Position Requirements

• Previous hotel experience is preferred
• Previous customer service experience required
• Proficient in use of Microsoft Office

Work Environment and Context 

• Work schedule varies and includes working on holidays, weekends.
• Required to stand for extended periods, lift up to 10 pounds