Reception Manager
AC Hotel Old Montreal
445 Rue Saint-Jean-Baptiste
Montreal (Vieux Montreal),
QC
H2Y 2Z7
Canada
Employer: KHG Old Montreal LP
Workplace: Montreal, Quebec
Position: Front Desk Manager of a hotel (NOC 60031)
Type: Permanent and full-time
Salary: $74,000 per year
Under the authority of the General Manager, the incumbent is responsible for supervising front desk operations. They will ensure the provision of high-level customer service in compliance with the chain and company standards.
Position Responsibilities
- Responsible for processing and updating accounts receivable.
- Work in close collaboration with other departments to respond to special customer requests.
- Assist the General Manager in resolving customer complaints related to the Front Desk.
- Manage customer account billing according to Hotel directives while ensuring the avoidance of revenue losses.
- Monitor and perform daily updates of availability in the reservation system based on changes in departure dates or group "no shows".
- Ensure that an effective cash control system is in place and that all credit card billing policies and others are in place and followed.
- Ensure that safe deposit box procedures are properly followed.
- Manage the key control system for the department and ensure full compliance with it.
- Develop and maintain current department programs to ensure that all chain and company inspection criteria are met.
- Administer schedules and monitor hours in compliance with budgetary objectives and operational needs.
- Assist the General Manager in budget planning and capital expenditure.
- Create and maintain an environment conducive to motivation, accountability, teamwork, and passion for customer service.
- Is available and easily accessible to team members.
Skills & Qualities
- University degree
- Minimum of 10 years of management experience
- Aptitude for human resources management (team management, conflict management, etc.)
- Professional attitudes and behaviour (aptitude for teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, sense of initiative, organizational skills, etc.)
- Knowledge of French and English. Proficiency in other languages is an asset
- Knowledge of the tourism sector and customer needs
- Knowledge and application of labour standards and basic principles of health and safety, as well as hygiene and sanitation
- Skills in written and verbal communication
- Knowledge of basic principles of operation of relevant computer systems
- Leadership and decision-making ability
- In-depth knowledge of FOSSE and MARSHA software
- Knowledge of Marriott customer management systems – GXP, Medallia, eBonus
- Knowledge of Marriott internal management software – Product Catalog, QPower, Land-it, Identity Shoppe
- Knowledge of human resources management software Folks and Nethris
- Knowledge of revenue management to ensure maximization of occupancy and hotel – ability to manage overbookings, adjust online sales, price management
- Accounting knowledge to ensure proper functioning of individual and group customer billing
About AC Hotel Old Montreal
Explore charming Old Town from our hotel
Nestled in the heart of Old Montreal, AC Hotel Old Montreal offers a modern, lifestyle experience with unparalleled access to the historic charm of Old Port Montreal and the scenic St. Lawrence River. Designed for the modern traveler, our modern Montreal hotel ensures a seamless blend of productivity and relaxation. Enjoy Spanish-inspired breakfast options and unwind in spacious rooms. Positioned next to the Convention Center, our Old Montreal hotel is the perfect base to explore rich history or catch a game at the nearby Bell Centre. After a busy day, retreat to the AC Lounge for tapas paired with a selection of wines, crafted beer, and Gin Tonic Signature cocktails at our Montreal Old Town hotel. For a touch of tranquility, indulge in our lavender turndown ritual with sachets available from a self-service cart in the lobby. AC Hotel Old Montreal blends historic charm with modern convenience for a memorable and productive stay. Province of Quebec Establishment of Registration: 177715 expiration 2027-01-24.
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
