Hotel Housekeeping Supervisor

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values and invests in them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

As a Housekeeping Supervisor, you will play an essential leadership role within our Housekeeping TEAM. You will oversee daily housekeeping operations, inspect guest rooms and public areas, support and develop Housekeeping associates, and ensure our hotel consistently meets the highest standards of cleanliness, safety, and guest service.

The ideal candidate is a hands-on leader who takes pride in maintaining exceptional standards, communicates effectively, and creates a positive and supportive environment for the TEAM.

Advancement Opportunities & Career Path

• Housekeeping Manager
• Executive Housekeeper
• Operations Manager

Are you looking to plant your roots, become part of a TEAM that feels like family, and grow your career with a prospering establishment that invests in its associates?

Our Management Development Program (MDP) is designed to take our top talent of today and develop the leaders of tomorrow. With dedication, performance, and the right mindset, you could achieve a management opportunity in less than one year!

What’s Your More?

TEAM Benefits

• Health, Dental, Vision, Life, and Voluntary Insurance options
• Management Development Program
• TEAM and Travel Discounts
• Vacation, Wellness, and Holiday Pay
• Career Advancement Opportunities
• Associate Referral Bonus Program
• Convenient location within walking distance of multiple public transportation stations
• Full-time positions are benefits eligible, including paid time off, travel discounts, medical benefits, and additional insurance options

Travel Discounts

With multiple brands and thousands of locations around the world, TEAM associates are eligible for special travel discounts and, in some cases, food and beverage discounts. Whether you're looking to get away, visit family, or explore the world, your TEAM benefits can help make it possible!

Responsibilities

• Supervise and support Housekeeping associates to ensure efficient daily operations and exceptional guest room cleanliness.
• Inspect guest rooms, guest floors, housekeeping services, and public areas to ensure established cleanliness and presentation standards are consistently met.
• Follow up with Room Attendants on cleanliness discrepancies, including coaching, documentation, and progressive disciplinary action when necessary.
• Communicate regularly with the Front Desk regarding late checkouts, Do Not Disturb rooms, room status discrepancies, and other guest room concerns.
• Monitor and maintain daily housekeeping key inventory and conduct monthly linen inventories.
• Ensure associates follow proper safety, sanitation, and housekeeping procedures at all times.
• Maintain the hotel's Lost and Found program in accordance with company standards and procedures.
• Supervise and follow up with Housemen regarding corridor and guest hallway cleanliness, detail cleaning, floor care, carpet shampooing, and maintaining clean, stocked, and organized housekeeping closets.
• Assist with training, onboarding, coaching, and development of Housekeeping associates.
• Help maintain appropriate staffing levels and assign daily duties based on operational needs.
• Respond professionally and promptly to guest concerns related to housekeeping and cleanliness.
• Work closely with Front Office, Engineering, and other departments to communicate and resolve operational or guest-related issues.
• Promote teamwork, accountability, and a positive work environment.
• Ensure compliance with hotel policies, procedures, brand standards, and applicable safety requirements.
• Perform additional duties and responsibilities as assigned by the Housekeeping Management Team.

Requirements

• 1+ year of supervisory experience in a hotel environment, preferably in Housekeeping.
• Previous hotel brand experience preferred.
• Strong knowledge of hotel housekeeping standards, procedures, and cleanliness expectations.
• Proven ability to lead, motivate, coach, and develop a diverse TEAM.
• Excellent organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional attention to detail and a commitment to maintaining high cleanliness and service standards.
• Excellent communication and interpersonal skills, with the ability to work effectively with associates, guests, and other hotel departments.
• Ability to inspect rooms and public areas thoroughly and provide constructive feedback to associates.
• Ability to work independently while also being a collaborative TEAM player.
• Flexible schedule, including weekends and holidays, based on hotel operational needs.
• Fluency in English required; additional languages are a plus.
• Spanish language skills are highly desired.
• Positive, professional attitude with the ability to make associates and guests feel welcomed and valued.
• Ability to stand, walk, bend, lift, and perform the physical requirements associated with supervising hotel housekeeping operations.

Compensation

$22.50 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.