Manager

Overnight Manager | Moxy Boston Downtown

11:00 PM – 7:00 AM | $70,000–$75,000 annually

About Us

At Moxy Boston Downtown, our TEAM culture motivates and encourages every individual member to achieve “MORE” in their daily life and prosper in their career with a company that values them. Our hope is that each day you'll uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

Moxy is all about bringing energy, personality, and genuine hospitality to the guest experience. We're looking for a confident and hands-on leader who thrives in a fast-paced environment and knows how to keep the hotel running smoothly — even while the rest of the city is asleep.

About the Role

Are you a passionate hospitality leader who loves creating memorable guest experiences? Are you energized by a fast-paced, team-oriented environment and confident making decisions independently?

As our Overnight Manager, you will be the leader on duty during the 11:00 PM–7:00 AM overnight shift, overseeing hotel operations and ensuring our guests receive exceptional service throughout the night.

You'll work closely with the Front Office and hotel TEAM to maintain smooth overnight operations, resolve guest concerns, support the Night Auditor, and ensure the hotel is safe, secure, clean, and ready for the next day.

This is an ideal opportunity for an ambitious hospitality professional who enjoys being hands-on, leading by example, and taking ownership of the guest experience.

TEAM Benefits

• $70,000–$75,000 annual salary
• Bonus eligible
• 401(k)
• Health, dental, and vision insurance
• Life and voluntary insurance options
• TEAM member and travel discounts
• Career advancement opportunities
• Paid time off and other benefits for eligible full-time associates
• Opportunities for professional development and growth

Travel Discounts

With multiple hotel brands and thousands of locations around the world, TEAM members are eligible for special hotel travel discounts at participating properties. Some locations may also offer food & beverage discounts.

Get away, visit family, or explore somewhere new with your TEAM member travel benefits!

Responsibilities

As Overnight Manager, you will:

• Serve as the Manager on Duty during the overnight shift
• Oversee hotel operations from 11:00 PM–7:00 AM
• Lead, support, and motivate overnight TEAM members
• Ensure exceptional guest service and promptly resolve guest concerns
• Oversee front desk, guest services, and overnight operational activities
• Support and monitor the Night Auditor and ensure accurate completion of the nightly audit
• Review arrivals, departures, room status, and other operational reports
• Handle late-night guest requests, complaints, and service recovery
• Conduct regular property walks to ensure cleanliness, safety, security, and hotel standards are maintained
• Respond appropriately to emergencies, incidents, and security concerns
• Communicate important overnight issues and operational updates to the morning leadership TEAM
• Ensure the hotel is prepared for the morning shift and following day's operations
• Maintain accurate records, logs, and shift reports
• Follow all hotel policies, procedures, and brand standards
• Work collaboratively with all hotel departments to support overall guest and TEAM member satisfaction
• Lead by example and create a positive, energetic, and welcoming environment
• Perform additional duties as assigned by hotel leadership

What We're Looking For

• 2+ years of hotel front office, guest services, or supervisory/management experience preferred
• Previous experience in a branded or lifestyle hotel environment strongly preferred
• Overnight or Night Audit experience is a plus
• Hospitality degree or related college coursework preferred
• Strong leadership, communication, and guest service skills
• Confident decision-maker with the ability to work independently overnight
• Positive, energetic, and hands-on leadership style
• Excellent organizational skills with the ability to multitask and prioritize
• Strong attention to detail and ability to remain calm under pressure
• Proficiency with Microsoft Office and hotel technology/platforms
• Experience with systems such as Opera, Lightspeed, HotSOS, Slack, or similar hotel platforms is a plus
• Fluency in English required; additional languages, particularly Spanish, are a plus
• Must be available to work the 11:00 PM–7:00 AM overnight schedule, including weekends and holidays

Join Our TEAM

If you're ready to take ownership, lead with confidence, and create memorable experiences for guests — even after midnight — we'd love to have you on our TEAM.

This is more than an overnight management position. It's an opportunity to grow your hospitality career, develop your leadership skills, and make a meaningful impact every night.

What's Your MORE?

Come grow with us. Together, Everyone Achieves More!

Employment Eligibility

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification process (Form I-9) upon hire.