Hotel Sales Coordinator

Hotel Sales CoordinatorAbout Us

Our TEAM culture motivates and encourages every individual to achieve “MORE” in their daily lives and grow their careers with a company that truly values its associates. We hope that each day you’ll discover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

We’re looking for an outgoing, hospitality-minded professional with a sales-focused mindset to join our TEAM. If you have excellent communication skills, enjoy building relationships, and have a natural knack for sales and organization, this could be the perfect opportunity for you!

Advancement Opportunities & Career Path

• Sales Manager
• Group Sales Manager
• Business Transient Sales Manager
• Area Sales Manager
• Director of Sales

Are you ready to plant your roots, become part of a TEAM that feels like family, and grow your career with a thriving organization that invests in its associates?

Our Management Development Program (MDP) is designed to help you take your career to the next level. We identify and develop top talent today to create the leaders of tomorrow. With the right performance and dedication, you could have the opportunity to advance into management in less than one year!

What’s Your More?

TEAM Benefits

• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• Management Development Program
• TEAM & Travel Discounts
• Vacation, Wellness & Holiday Pay
• Career Advancement Opportunities
• Employee Referral Bonus Program
• Full-Time positions are benefits eligible, including paid time off, travel discounts, medical coverage, and additional insurance options

Travel Discounts: With multiple hotel brands and thousands of locations around the world, TEAM associates are eligible for exclusive travel discounts and, in some cases, food & beverage discounts. Take time to relax, visit family, or explore the world!

Responsibilities

• Perform administrative and organizational functions in support of the hotel’s sales leadership team
• Promptly answer telephone calls and communicate relevant account information to managers and hotel departments
• Serve as a primary point of contact for clients, responding professionally to questions and requests by phone and email
• Generate and distribute resumes and BEOs and lead the weekly BEO & Resume meeting
• Enter rooming lists, notes, and pickup information into sales systems on a weekly basis
• Reserve and confirm guest rooms, meeting space, and banquet space as needed
• Send cutoff reminders, follow-up communications, and thank-you emails
• Process payments, prepare estimates, and send final bills
• Enter, retrieve, reconcile, and verify sales-related information, including commissions, leads, and third-party accounts
• Coordinate with hotel operations teams to ensure the seamless execution of group stays and events
• Communicate courteously and professionally with clients and respond to all inquiries in a timely manner
• Maintain organized and up-to-date files of contracts, correspondence, and other sales documentation
• Assist with hotel events, promotions, and social media postings as needed
• Perform other duties and responsibilities as assigned by management
• Maintain a flexible schedule, including occasional weekends and holidays as needed

Requirements for Success

• Previous sales or hospitality experience; experience with Hilton or another hotel brand is preferred
• Strong verbal and written communication skills with the ability to effectively communicate with customers, clients, and team members
• Ability to exercise sound judgment and common sense when carrying out written and verbal instructions
• Strong organizational skills and attention to detail
• Familiarity with hotel policies, procedures, and operations
• Ability and willingness to attend all required hotel meetings and training
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Familiarity with at least two of the following systems: PEP, ONQ, DELPHI, or STS
• Understanding of hotel reservations and sales systems
• Ability to effectively utilize social media for hotel promotions, events, and updates
• Strong customer service skills with a positive, professional, and team-oriented attitude

Pay: $19.00 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.