Guest Service Agent

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that truly values them. Our hope is that each day, you will uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

We are seeking charismatic, outgoing, and service-focused hospitality professionals to join our growing TEAM! As a Guest Service Agent, you will play an essential role in creating memorable experiences for our guests and be a key asset to our innovative TEAM.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine through as you welcome guests and help set the tone for an unforgettable stay.

Advancement Opportunities & Professional Career Path

• Front Office Manager

• Operations Manager

• Assistant General Manager

• General Manager

Are you looking to plant your roots, become part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in its associates?

Our Management Development Program (MDP) is the perfect opportunity to help you take your career to the next level! The MDP Program takes our top talent of today and develops them into the leaders of tomorrow. You could achieve a management opportunity in less than one year!

What’s Your More?

TEAM Benefits

• 401(k)

• Health, Dental, Vision, Life & Voluntary Insurance

• Management Development Program

• TEAM & Travel Discounts

• Vacation, Wellness & Holiday Pay

• Career Advancement Opportunities

• Referral Bonus Program

Full-time positions are benefits eligible and include paid time off, travel discounts, medical coverage, and other insurance options.

Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, in some cases, F&B discounts! Get away to relax, visit family, or see the world!

Responsibilities

As a Guest Service Agent, you will:

• Welcome and warmly greet guests upon arrival and throughout their stay.

• Assist with check-in and check-out while ensuring an efficient and welcoming experience.

• Manage guest information and reservations accurately.

• Assign rooms and distribute keys in accordance with hotel procedures.

• Respond to guest questions, requests, and general inquiries with professionalism and urgency.

• Provide knowledgeable recommendations and assistance to enhance the guest experience.

• Communicate effectively with other departments to ensure guest needs are met.

• Help create a positive, memorable experience that keeps guests coming back.

Requirements

• Prior front desk experience in a branded or luxury hotel environment is ideal; however, we are willing to train the right customer service professional who is motivated to grow their hospitality career.

• We are dedicated to thoroughly training and developing our TEAM into future hotel leaders through interactive teamwork and a positive work environment.

• Strong knowledge of software applications is beneficial, particularly Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack.

• Strong communication and listening skills with excellent speaking, reading, and writing abilities.

• Fluency in English required; additional languages are preferred. Spanish language skills are highly desired.

• Flexible schedule required, including days, weekends, and holidays.

• High energy with effective and influential people skills, a positive attitude, and a desire to motivate and support others.

• Ability to prioritize tasks and successfully manage multiple responsibilities in a fast-paced environment.

• Ability to understand and effectively use technical or professional language, both written and spoken, to communicate complex ideas.

• A genuine passion for hospitality and providing exceptional guest service.

Pay Rate

$18.50/hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.