Front Desk Agent / Guest Service Agent

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and grow their career with a company that truly values its associates. Our hope is that each day, you’ll uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

We’re seeking charismatic, outgoing, and guest-focused hospitality professionals to join our growing TEAM!

As a Front Desk Agent / Guest Service Agent, you’ll play an essential role in creating memorable guest experiences from arrival to departure. Your genuine smile, positive energy, attentive service, and passion for hospitality will help set the tone for an exceptional stay.

If you enjoy meeting new people, creating connections, and going the extra mile for guests, we’d love to have you on our TEAM!

TEAM Benefits

• TEAM & Travel Discounts

• Vacation, Wellness & Holiday Pay

• Career Advancement Opportunities

• Referral Bonus Program

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.

• Complete guest check-ins and check-outs accurately and efficiently.

• Manage guest reservations, profiles, room assignments, and account information.

• Distribute room keys and provide guests with important hotel information.

• Respond to guest questions, requests, and concerns in a timely and professional manner.

• Assist guests with recommendations, directions, and information about hotel amenities and local attractions.

• Handle payments, cash, and credit card transactions accurately.

• Communicate effectively with Housekeeping, Maintenance, and other hotel departments to ensure guest needs are met.

• Help resolve guest concerns and create positive solutions.

• Maintain a clean, organized, and welcoming Front Desk area.

• Provide exceptional service throughout every stage of the guest experience.

Requirements

• Prior Front Desk or Guest Service experience in a branded or luxury hotel environment is ideal, but we’re willing to train the right customer service professional who is eager to grow their hospitality career.

• Strong computer and software skills; experience with Microsoft Office and hotel-specific platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is beneficial.

• Excellent communication and active listening skills.

• Strong verbal, written, and interpersonal communication abilities.

• Fluency in English required; additional languages are a plus. Spanish language skills are highly desired.

• Flexible schedule with availability to work days, evenings, weekends, and holidays as needed.

• High-energy, positive attitude with strong interpersonal and guest-service skills.

• Ability to remain organized and prioritize multiple tasks in a fast-paced environment.

• Comfortable learning and using hotel technology and systems.

• A genuine passion for hospitality and creating memorable guest experiences.

• Ability to work effectively as part of a TEAM and support fellow associates.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.