Head of People Operations

Pay

The expected pay for this role is Competitive

What we offer

At Delaware North U.K., you’ll be part of a team delivering unforgettable experiences at some of the UK’s coolest events. We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive: 

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Free meal on event days
• Experience in a dynamic workplace hosting major sporting events and concerts, including West Ham United football club, UK Athletics Meet, upcoming global stars taking the stage, as well as a range of exciting meetings and events still to come in 2026 and 2027

What will you do?

• Oversee team planning and distribution for event and non-event schedules, supporting the people team to ensure exceptional quality and appropriate scheduling of team members at the London Stadium
• Assign responsibilities to the people team, supporting strong relationships with team members to maximise engagement and performance
• Set and monitor direct booking and agency partner ratios, tracking KPIs to ensure effective scheduling solutions
• Ensure appropriate team training on the Time and Attendance System, building accurate templates and repeating rosters for optimal operations
• Manage agency relationships, proactively communicate with team members, and collaborate with operations and Talent Acquisition teams to support payroll processes, develop training, retention strategies, and build up the internal casual workforce

More about you

• Degree in a related field or 5+ years’ experience, including 2+ years’ experience in a similar organisation and role with a variable workforce, and managing multiple agency relationships
• Part CIPD Qualified or equivalent is beneficial
• Knowledge or ability to use an HR information system, including accessing, inputting, and compiling data
• Excellent skills in written and verbal communication, people focus, relationship building, customer service, and presenting, as well as organisation, time management, prioritisation, and project management

Physical requirements

• Ability to travel and work at the London Stadium, and possibly other venues as necessary

• Availability to work evenings and weekends for matchdays and event days, due to events-based nature of the team