We are seeking a high energy, enthusiastic and service oriented Hospitality Leader who can oversee our Front Desk Operations! This position comes with excellent career advancement opportunities!
Front Desk Supervisor
Hilton Franklin Cool Springs
601 Corporate Centre Drive
Franklin,
TN
37067
Hotel with 244 Rooms
Managed By
Chartwell Hospitality
Team Travel Discounts
Full-Time
Be the Heartbeat of Hospitality in Cool Springs
Picture this: a bustling lobby in the heart of Franklin, Tennessee—one of the fastest-growing, most charming small cities in America—where Southern hospitality meets big-league energy. Now picture yourself running the show. That’s the gig. That’s the sizzle.
At Hilton Franklin Cool Springs, we’re not just checking guests in and out—we’re creating first impressions that turn into lifelong memories. And we need a natural-born leader to make sure every single one of them shines.
Why This Role Is Kind of a Big Deal
- You’ll lead a crew of front desk rockstars who bring their A-game every day
- You’ll be the go-to problem-solver, guest-whisperer, and team hype person
- You’ll grow with us—Hilton is famous for turning great employees into great leaders
- You’ll work in one of Tennessee’s most vibrant suburbs, just minutes from downtown Franklin’s historic square, boutique shopping, live music, and some of the best barbecue this side of the Mississippi
What You’ll Own
- Run the daily front desk operation like a well-oiled (and friendly) machine
- Coach, train, and mentor your team to deliver five-star moments, every time
- Keep guest satisfaction sky-high—because happy guests are the whole point
- Handle inquiries and hiccups with grace, wit, and a can-do attitude
What You Bring to the Table
- Proven experience in customer service or hospitality leadership
- Communication skills sharp enough to defuse any situation—and charm any guest
- The ability to multitask like a circus performer, minus the chaos
- A genuine passion for making people feel welcome
The Perks That Make It Even Sweeter
- Medical, Dental, and Vision coverage
- Life and Long/Short-Term Insurance
- 401-K with company match
- Real, meaningful professional growth opportunities
- Competitive compensation based on experience
- Sweet travel discounts—because you’ve earned some R&R too
Franklin, Tennessee isn’t just a great place to work—it’s a great place to live. Rolling hills, historic charm, a thriving music scene, and a community that treats hospitality like an art form. If you’re ready to lead with heart, hustle, and a whole lot of Southern charm, we want to meet you.
Apply today and help us make every guest’s stay unforgettable.
Posted September 29, 2026
About Hilton Franklin Cool Springs
A business base, near historic downtown Franklin
Off I-65, we're in the Franklin business district and within two miles of CoolSprings Galleria. Downtown Franklin is 10 minutes' drive, and the Charter House and Lotz House museums are six miles from our door. FirstBank Amphitheater presents concerts at Graystone Quarry, 15 minutes away. Enjoy our on-site restaurant, fitness center, and outdoor pool
About Chartwell Hospitality
Our Story
Founded in 2003 in Nashville, TN, Chartwell Hospitality began with a simple goal: to be the absolute best in the hospitality business. Since then, we’ve grown into a fully integrated real estate firm specializing in hotel acquisition, development, and management.
Redefining Hospitality
Over the years, we’ve spearheaded the creation of some of the best branded, limited and full-service hotels in America. As a result, our properties consistently surpass the competition in occupancy and market rates, redefining excellence in hospitality for our investors, associates, and guests.
Our Investment Strategy
At Chartwell Hospitality, we’re never a distant partner. Rather, we approach every real estate investment with an entrepreneurial spirit and an ownership mentality. That means we invest our own capital alongside that of our private and institutional investors. Knowing this, we scrutinize every prospective opportunity, factoring in:
- Demand generators like corporate, leisure, and residential growth
- Location values and property fundamentals
- Market cycles and timing
- Long-term and potential ROI
Work at Chartwell
Your Fulfilling Career Begins Here.
At Chartwell Hospitality, we want you to succeed. That’s why we offer outstanding benefits to promote good health and financial security for you and your family.
Partner with ChartwellWhether you’re an investor or simply looking to grow your career in the hospitality industry, you’re invited to be part of an elevated hotel experience with Chartwell Hospitality. Reach out today to learn more.