Bistro Supervisor

Job Overview:

The Bistro Supervisor at Encore Hospitality is responsible for overseeing the daily operations of the bistro, ensuring high standards of service, and managing staff to deliver an exceptional dining experience. This role involves supervising service, managing inventory, coordinating with kitchen staff, and ensuring that all guests receive prompt and courteous service. The Bistro Supervisor plays a key role in maintaining the quality and efficiency of the bistro operations.

Key Responsibilities:

1. Staff Supervision & Management:
   • Supervise and coordinate the activities of bistro staff, including servers, hosts, and bussers.
   • Provide training and support to staff, ensuring adherence to service standards and company policies.
   • Conduct performance evaluations and offer feedback to improve service quality and staff performance.
   • Create staff schedules and manage labor costs to ensure adequate coverage during peak and off-peak times.
2. Guest Service & Satisfaction:
   • Ensure that all guests receive high-quality service and have a positive dining experience.
   • Address and resolve guest complaints or issues promptly and professionally.
   • Monitor guest feedback and implement improvements based on suggestions and concerns.
3. Operations Management:
   • Oversee the daily operations of the bistro, including opening and closing procedures, service flow, and coordination with the kitchen.
   • Ensure that service areas are clean, organized, and well-maintained, including tables, chairs, and dining utensils.
   • Coordinate with kitchen staff to ensure timely and accurate food preparation and service.
4. Inventory & Ordering:
   • Monitor inventory levels of food, beverages, and supplies, and place orders as needed to maintain stock.
   • Conduct regular inventory checks and manage inventory control to minimize waste and optimize cost-efficiency.
   • Ensure proper storage and handling of food and beverage items.
5. Financial Management:
   • Assist in managing the budget for the bistro, including labor costs, inventory expenses, and other operational costs.
   • Review financial reports and assist in analyzing performance metrics to identify areas for improvement.
   • Implement cost-control measures and strategies to achieve budgetary goals.
6. Health & Safety Compliance:
   • Ensure compliance with all health, safety, and sanitation regulations and standards.
   • Conduct regular inspections of service areas, kitchen equipment, and food storage to ensure adherence to safety guidelines.
   • Maintain a clean and safe working environment for both staff and guests.
7. Coordination & Communication:
   • Communicate effectively with other departments, including the kitchen and management, to ensure smooth service operations.
   • Collaborate with the Bistro Manager to plan and execute special events, promotions, and menu changes.
8. Administrative Duties:
   • Prepare and maintain reports related to bistro operations, including sales, inventory, and staff performance.
   • Assist with administrative tasks such as staff onboarding, training, and performance documentation.

Qualifications and Skills:

1. Education:
   • High school diploma or equivalent required; additional training or certification in hospitality or food and beverage management is a plus.
2. Experience:
   • Previous experience in food and beverage service, with at least 2-3 years in a supervisory or management role.
   • Experience in a bistro or casual dining setting is preferred.
3. Skills:
   • Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
   • Excellent customer service skills, with a focus on enhancing the guest experience.
   • Good organizational and multitasking abilities, with attention to detail.
   • Basic knowledge of financial management, inventory control, and cost containment.
   • Proficiency in using point-of-sale (POS) systems and other relevant software.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 lbs, including food and beverage items.
• Ability to perform physical tasks, including bending, reaching, and working in a fast-paced environment.

Work Environment:

• Indoor bistro environment with exposure to varying conditions depending on service and operational needs.
• Collaborative atmosphere with interactions with guests, staff, and management.
• Fast-paced environment requiring effective multitasking and problem-solving skills.

Opportunities for Growth:

Encore Hospitality is committed to the development of its team members. The Bistro Supervisor role offers opportunities for advancement to positions such as Bistro Manager, Food & Beverage Manager, or other roles within the hospitality industry.

Encore Hospitality is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

This job description outlines key responsibilities but is not exhaustive. Other duties may be assigned as necessary.