Vice President of IT Operations

About the Role:

We are seeking an experienced and operationally focused Vice President of IT Operations to lead the delivery, support, and operational execution of enterprise technology services across a growing hospitality organization. This role will provide day-to-day leadership and operational oversight for the IT organization, including infrastructure, hotel technology operations, service delivery, end-user support, vendor coordination, and operational process management across a multi-property environment.

The Vice President of Technology Operations will work closely with the SVP of Technology to ensure operational excellence while helping create organizational capacity for strategic initiatives, cybersecurity, business transformation, and long-term technology planning. The ideal candidate will bring strong operational leadership experience, sound judgment, a collaborative leadership style, and the ability to build upon and strengthen an established culture of accountability, responsiveness, teamwork, and operational excellence.

This role requires full-time, in-office work, so you must live within commuting distance of our corporate office in Warwick, RI.

Responsibilities:

IT Operations & Service Delivery

• Lead day-to-day IT operations across corporate and hotel environments, ensuring reliable delivery of enterprise technology services
• Oversee infrastructure operations, hotel technology support, service desk functions, operational escalations, and end-user support services
• Establish operational accountability, service standards, escalation paths, and performance expectations across the IT organization
• Drive operational maturity through process improvement, documentation, communication standards, and service management best practices

Team Leadership & Organizational Development

• Lead, mentor, and develop operational IT personnel across infrastructure, support, and hotel technology functions
• Build upon and strengthen an established culture of collaboration, accountability, responsiveness, and operational excellence
• Assist with organizational planning, prioritization, staffing, and workload management
• Serve as a senior operational leader and escalation point for critical business and technology issues

Hospitality Technology Operations

• Support operational continuity across guest-facing and back-of-house hotel systems including networking, Wi-Fi, telephony, PMS, POS, and related property technologies
• Partner with hotel operations leadership to support property technology initiatives and operational needs
• Coordinate technology deployments, upgrades, renovations, and operational initiatives across the hotel portfolio
• Collaborate with hotel brands, vendors, ownership groups, and third-party partners to support operational alignment and technology execution

Cross-Functional Partnership & Project Leadership

• Partner closely with operations, revenue management, sales, eCommerce, finance, and other business stakeholders to support enterprise technology initiatives and operational priorities
• Collaborate with design, construction, and property teams on hotel renovations, conversions, and new development projects to support technology planning and implementation
• Help transition strategic technology initiatives into operational execution and long-term support models
• Work cross-functionally to ensure technology operations effectively support broader business objectives

Requirements:

• 7+ years of progressive leadership experience within enterprise IT operations, preferably in multi-site hospitality environments
• Strong background in IT operations, service delivery, operational leadership, and team management
• Experience leading service desk and operational technology teams
• Strong operational understanding of enterprise infrastructure, end-user technology, cybersecurity practices, vendor management, and service delivery operations
• Experience supporting multi-property hospitality operations, franchised hotel environments, and major hotel brand technology ecosystems (Marriott, Hilton, Hyatt, etc.) strongly preferred
• Proven ability to lead through operational complexity and competing priorities
• Strong communication, organizational, stakeholder management, and leadership skills
• Ability to balance operational execution with continuous improvement initiatives