Security Officer

Hilton Garden Inn Asheville South | Asheville, NC

Job Description

Hilton Garden Inn Asheville South is seeking a dependable, observant, and professional Overnight Security Officer to help maintain a safe, secure, and welcoming environment for our guests, team members, and property.

The ideal candidate is proactive, detail-oriented, and confident working independently. This individual should be able to recognize potential concerns, respond appropriately to unexpected situations, and handle guest interactions with professionalism and discretion.

As a member of our hotel team, you will play an important role in protecting our property while supporting the exceptional guest experience we strive to provide every day.

Key Responsibilities

Property Safety & Security

• Conduct regular patrols of the hotel's interior and exterior, including guest floors, parking areas, stairwells, entrances, and common spaces.

• Monitor entrances, exits, and restricted areas to help maintain property security.

• Maintain a visible and professional presence throughout the hotel.

• Identify and promptly report suspicious activity, safety hazards, and maintenance concerns.

• Monitor surveillance cameras and report equipment malfunctions or security concerns.

Guest Assistance & Incident Response

• Respond promptly and professionally to guest concerns, disturbances, alarms, and emergencies.

• Address unauthorized visitors, loitering, and disruptive behavior using appropriate de-escalation techniques.

• Assist guests and team members with safety-related concerns while maintaining a welcoming atmosphere.

• Contact emergency services or law enforcement when necessary and cooperate with responding personnel.

• Support the consistent enforcement of hotel policies and security procedures.

Communication & Documentation

• Complete accurate daily security logs, patrol records, and incident reports.

• Immediately communicate significant safety or security concerns to hotel management.

• Provide clear shift updates to ensure continuity between departments.

• Work closely with Front Desk and other hotel team members to maintain a safe and organized operation.

Qualifications

• High school diploma or equivalent preferred.

• Previous security, hospitality, or related experience preferred.

• Strong observational, communication, and problem-solving skills.

• Ability to remain calm, professional, and decisive during challenging situations.

• Dependable, punctual, and capable of working with minimal supervision.

• Ability to maintain confidentiality and exercise sound judgment.

• Comfortable documenting incidents clearly and accurately.

• CPR/First Aid certification and surveillance system experience are a plus.

Schedule & Physical Requirements

• Primarily overnight shifts, including weekends and holidays.

• Flexibility to assist with alternate shifts as business needs require.

• Ability to walk and stand for extended periods.

• Ability to patrol indoor and outdoor areas in varying weather conditions.

• Ability to respond promptly to situations requiring attention.

• Ability to occasionally lift or move up to 50 pounds, with reasonable accommodations as applicable.

What We're Looking For

We're looking for someone who takes pride in being reliable, stays alert to their surroundings, and understands that hotel security is about more than monitoring a building. It's about creating an environment where guests feel comfortable, team members feel supported, and potential issues are addressed before they escalate.

If you are dependable, professional, and committed to maintaining a safe and welcoming environment, we encourage you to apply and join our team at Hilton Garden Inn Asheville South.