Agent à la réception - Front Desk Agent
Residence Inn By Marriott Bromont
25 Des Pentes
Bromont,
QC
J2L 1R4
Canada
Located at the foot of the ski slopes, in the heart of nature, the Residence Inn by Marriott Bromont is a ski-in/ski-out hotel that opened in January 2026 and is designed for extended stays. Residence Inn by Marriott Bromont offers a unique work environment where comfort, simplicity, and quality of life come together.
Working at Residence Inn by Marriott Bromont means being part of a young, motivated, and welcoming team in a modern setting inspired by Nordic architecture and respect for nature. Here, every team member plays an important role in the guest experience, in both summer and winter. If you love wide-open spaces, attentive service, and team spirit, this is the ideal place for you.
WHAT WE OFFER
- A dynamic, collaborative work environment at the heart of the region's sporting and cultural events.
- Comprehensive training (online videos on learning the software and Marriott values, a virtual procedures binder, pair work to get started...)
- A uniform provided.
- A comprehensive benefits program (full-time).
- A healthy work-life balance.
- Preferential rates at all hotels in the Marriott brands.
- Discounts on mountain activities, at the Cabiin restaurant, and with other partners.
- Opportunities for advancement and concrete professional development.
- Employee referral program (up to $250).
YOUR ROLE
The front desk agent accompanies the guest from arrival to departure. They ensure at all times a high-level customer service that complies with the standards of the chain and the brand.
RESPONSIBILITIES
- Welcome and check in guests upon arrival and process their departure efficiently and professionally.
- Make, modify, or cancel reservations and inform guests of hotel policies.
- Transmit information regarding room status, VIPs, Mariott Bonvoy members, priorities, early departures or extended stays, and all other guest requests to the other departments.
- Verify and adjust charges posted to guest accounts, while being responsible for cash transactions.
PROFILE SOUGHT
- Excellent customer service skills.
- Initiative, attention to detail, and autonomy.
- Ability to work under pressure, solve problems, and work with computer systems.
- Experience in hospitality (an asset). No hospitality experience? We provide training.
*The use of the masculine form to refer to people is solely for the purpose of lightening the text and has no discriminatory intent. *
Located at the foot of the ski slopes and surrounded by nature, Residence Inn by Marriott Bromont is a ski-in/ski-out hotel that opened in January 2026 and is designed for extended stays. Residence Inn by Marriott Bromont offers a unique work environment where comfort, simplicity, and quality of life come together.
About Residence Inn By Marriott Bromont
Ski-In Ski-Out Hotel With Full Kitchens Near Bromont Trails
Nestled at the base of Bromont, Residence Inn by Marriott Bromont is the region’s only true ski-in ski-out hotel, offering direct access to mountain trails and views of the Eastern Townships. Our ski hotel in Bromont places guests steps from adventure. Designed for longer stays, the hotel features spacious, modern suites with full kitchens and complimentary Wi‑Fi for a relaxing home away from home. As a centrally located hotel in Bromont, Quebec, guests enjoy easy access to local attractions. Begin your day with a free breakfast buffet, unwind in the heated pool or hot tubs, and enjoy cuisine at CABINN Restaurant, led by Chef Laurent Godbout. Indoor parking with EV charging stations adds comfort, while 2,300 square feet of event space welcomes gatherings. Ideally located near ski slopes, bike and hiking trails, golf courses, and spas, our hotel in Bromont blends mountain adventure, relaxation, and hospitality. Province of Quebec Establishment of Registration: 322818 expiration 2026-12-11.
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
