Director of the Hotel Front Desk Department
AC Hotel Old Montreal
445 Rue Saint-Jean-Baptiste
Montreal (Vieux Montreal),
QC
H2Y 2Z7
Canada
Employer: KHG Old Montréal LP
Work location: Montréal, Québec
Position: Front Desk Manager (NOC 60031)
Type: Permanent and full-time / 40 hours per week
Salary: $74,000 per year
Starts as soon as possible
Work hours from 9:00 a.m. to 5:00 p.m.
Languages
French
Education
Bachelor's degree
Experience
5 years or more
On-site
Work must be performed in person. There is no possibility of remote work.
Work setting
Hotel, motel, resort
Inspection
Responsibilities
- Develop and implement policies and procedures related to daily operations
- Recruit and hire staff
- Supervise staff
- Discuss supply arrangements with suppliers
- Deliver training sessions
- Discuss facility use with clients
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Resolve client complaints and address their concerns
- Assist clients/guests with special needs
- Develop and implement business plans
Experience and specialization
- Management systems (MIS or DB)
- MS Word
- Computerized reservation system (CRS)
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- Google Drive
Additional information
Safety and security:
- Criminal record check
Working conditions and physical abilities:
- Attention to detail
- Sitting, standing and walking
Personal qualities:
- Client-focused attitude
- Effective interpersonal relations
- Excellent oral communication
- Initiative
- Team spirit
Employee benefits
Health benefits:
Dental care plan
Disability benefits
Health care plan
Financial benefits:
Registered retirement savings plan (RRSP)
Long-term benefits:
Long-term care insurance
Maternity and parental benefits
Other benefits
- Deferred profit sharing plan (DPSP)
- Employer-paid learning/training
- Paid leave (personal or volunteer days)
- Subsidized public transit
- Parking available
- Wellness program
About AC Hotel Old Montreal
Explore charming Old Town from our hotel
Nestled in the heart of Old Montreal, AC Hotel Old Montreal offers a modern, lifestyle experience with unparalleled access to the historic charm of Old Port Montreal and the scenic St. Lawrence River. Designed for the modern traveler, our modern Montreal hotel ensures a seamless blend of productivity and relaxation. Enjoy Spanish-inspired breakfast options and unwind in spacious rooms. Positioned next to the Convention Center, our Old Montreal hotel is the perfect base to explore rich history or catch a game at the nearby Bell Centre. After a busy day, retreat to the AC Lounge for tapas paired with a selection of wines, crafted beer, and Gin Tonic Signature cocktails at our Montreal Old Town hotel. For a touch of tranquility, indulge in our lavender turndown ritual with sachets available from a self-service cart in the lobby. AC Hotel Old Montreal blends historic charm with modern convenience for a memorable and productive stay. Province of Quebec Establishment of Registration: 177715 expiration 2027-01-24.
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
