Hotel Front Desk Agent

Front Desk Agent – Courtyard Huntsville University Drive

Courtyard Huntsville University Drive is looking for our next Front Desk Agent! We are currently undergoing a complete hotel renovation, set to be completed by the end of June. This is an exciting opportunity to join our team during a time of growth and transformation.

Do you have hospitality experience? Are you passionate about guest service? Are you looking for career growth opportunities?

If so, apply today! We offer all of these and more.

Job Overview

The Front Desk Agent is responsible for ensuring 100% guest satisfaction from check-in to check-out. This role requires a customer service-oriented individual who can assist guests professionally and efficiently, handle reservations, process payments, and maintain a welcoming and organized front desk environment.

Key Responsibilities

• Check guests in and out of the hotel efficiently and courteously.
• Provide information about hotel facilities and services, and assist guests with special requests.
• Answer phone calls, handle inquiries, and make reservations as needed.
• Process guest payments including credit card transactions and cash handling.
• Balance the cash bank and complete shift-end reports.
• Resolve guest complaints and issues professionally and courteously.
• Maintain guest accounts, including gift certificates, master accounts, and vouchers.
• Keep the front desk, back office, lobby, and other common areas clean and organized.
• Communicate effectively with hotel staff and management.
• Complete shift checklists to ensure all front desk tasks are completed.
• Coordinate guest relocations when necessary.
• Drive the hotel shuttle van as needed.
• Maintain a professional appearance and provide excellent customer service at all times.
• Perform additional duties as required by management.

Job Requirements

• Strong customer service skills with a passion for hospitality.
• Valid driver’s license (required) for operating the hotel shuttle.
• Ability to work flexible hours, including weekends and holidays. 
• Ability to resolve guest issues in a professional and courteous manner.
• Ability to follow and enforce company policies and procedures.

Compensation & Benefits

• Salary: Starts at $16 per hour, based on experience
• Paid Time Off (PTO)
• Comprehensive benefits package
• Employee discounts at Marriott properties
• Flexible scheduling options

Work Schedule

• 8-hour shifts
• Day shifts (7 AM - 3 PM) & Evening shifts (3 PM - 11 PM)
• Weekend and holiday availability required

Why Join Us?

At Courtyard Huntsville, we are committed to providing a dynamic and supportive work environment where you can grow your hospitality career. With our exciting renovations underway, this is a great opportunity to be part of a revitalized guest experience.

If you're ready to bring your customer service skills to a professional hospitality environment, apply today!