Massage Therapist

Primary Objective of Position:

Responsibilities and Job Duties:

• Maintain complete knowledge of Spa Services, Products and Fitness Programs.
• Maintain complete knowledge of Forbes, Chuan Spa, and The Langham standards and comply with hotel and departmental policies and procedures.
• Set up workstation and treatment room by following sanitation protocols and stocking with necessary supplies.  Maintain cleanliness throughout shift by following sanitation protocols.
• Accommodate all guest requests expediently and courteously.
• Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction.
• Assists to maintain cleanliness of prep room/Spa/locker rooms/treatment rooms following sanitation protocols.
• Escort guests to and from treatments.
• Maintain cleanliness of Spa and treatment areas.

Physical Requirements:

• Requires walking or standing to a significant degree.
• Ability to lift 20 lbs.

Special Skills Required:

• Ability to give a timely Spa service, providing a relaxing and beneficial experience to each Guest.
• Knowledge of draping procedures and protocols.
• Ability to focus attention on Guest needs and remain calm and courteous.
• Ability to remain quiet during treatments.
• Ability to promote positive relations with all individuals who approach the Spa.
• Ability to perform job functions with minimal supervision.
• Ability to perform required minimum of treatments per shift.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to recommend and sell Spa products and services for in-house or for at home care.
• Knowledge of all Massage and Body Treatments offered. 
• Ability to remain stationary at assigned post for extended periods of time. 
• Ability to think clearly, quickly, maintain concentration and make concise decisions.
• Ability to prioritize, organize and follow up. Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel data. 
• Ability to read, write and speak basic English sufficient to understand and communicate with employees and guests, understand information and Instructions, read labels, and complete required department forms.

Education Required:

• Massage school degree required.

Experience Required:

• One to three years previous experience in a Spa, Private Practice, Doctor’s Office, Chiropractor’s Office or any combination
• Current Illinois state Massage license required.
• Luxury Spa experience preferred.  

Pay Range:

• $12.66 - $15.83/hour, plus discretionary gratuities, commissions, and service charge 

Benefits Included for Full Time Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centers on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.