Facilities Support Coordinator

We're Savage Service and Repair, a family-run franchise servicing 38 McDonald's locations in the greater St. Louis and Illinois area.  We believe in exercising positivity, ensuring accountability, and nurturing development in every aspect. We are proud to support our employees and our community!

Our Facilities Dispatcher plays an integral role in the day-to-day operations of our department. They are responsible for ensuring the efficient and accurate deployment of technicians and provide support to the team as needed. If you share our values for team, people and service, we encourage you to apply with us as an Administrative Assistant!

To learn more about our company please visit ruizmcdonalds.com.

Key Responsibilities: 

1) Work Order Intake & Assignment

• Receives service requests and prioritizes by impact. 
• Creates and validates work orders; assigns technicians by skillset, location, and workload. 

2) Communication Hub 

• Serves as the central contact between restaurants and technicians; provides ETA and progress updates. 
• Escalates critical issues immediately and relays directions and real-time changes. 

3) Tracking & Accountability 

• Monitors work-order progress in real time; verifies arrival/start/completion and communicates delays or parts needs. 
• Ensures complete closeout and follows up on overdue jobs with clean handoffs between coverage periods.

4) Problem Solving 

• Re-prioritizes during multiple high-impact issues using sound judgment and escalation guidelines. 
• Anticipates downstream impacts and coordinates with restaurant leadership.

Tools & Systems 

• MaintainX 
• Microsoft Office & Outlook

Qualifications 

• Experience in dispatching, facilities/maintenance coordination, restaurant operations, logistics, or public safety. 
• Clear, professional communication; strong note-taking and attention to detail. 
• Demonstrated ability to multitask and prioritize in a high-volume, fast-moving environment. 
• Technology-fluent and comfortable with modern communication tools; proficiency with CMMS platforms, email, and basic spreadsheets; ability to learn new systems quickly.