Member Relations Manager
The River Club
1 Independent Drive
Suite 3500
Jacksonville,
FL
32202
The River Club is one of the most premier places to work in Northeast Florida.
Apply today! Take advantage of a unique opportunity to work with a breathtaking 360-degree view of downtown Jacksonville and the St. Johns River. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.
EDUCATION: College degree required. Concentration in hospitality, sales, communications or recreation. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers.
TRAINING & EXPERIENCE: Experience in sales, relationship management, membership associations and/or fundraising. Knowledge of social etiquette, High-energy, outgoing personality and self-starter. Organizational skills and attention to detail. Strong technical literacy skills including Microsoft Word, Excel, website management and social media. Team player able to foster relationships with Members, guests and fellow employees
JOB SUMMARY: The Member Relations Manager is responsible for creating a welcoming and professional environment for all members, employees, building management and the general public. Must be able to interact with Club members in a positive, courteous and professional manner. This position is directly responsible for revenue growth of member events and member usage through timely and effective member communication. This position should implement and create year round recreational events for adults and children. Ensure the finest level of service and programming is provided to our members and guests. The focus will be to nurture relationships with our members while protecting and strengthening the Club brand. This position is directly responsible for improved member retention and member usage through timely and effective member communication.. This position partners with the membership sales team to ensure all new members get connected into the Club.
PHYSICAL ABILITIES: Must be able to stand, sit for extended hours and provide tours of the property, highlighting specific points of interest.
DUTIES AND FUNCTIONS- Interacts with Club Members and potential Club Members in a positive, courteous and professional manner in person, via email and by telephone.
- Creates and maintains new member onboarding/connection game plan for all new members for the first 12 months of membership.
- Builds an ongoing collaboration with other Member Relations team members to ensure that unique activities are being protected at each club but overall for consistency of brand.
- Responsible for being a liaison for Marketing, Membership and all other departments to ensure information is collected in a timely matter to promote activities on property.
- Develops an annual/quarterly marketing game plan strategy for member events and activities
- Works with Department heads to develop new ideas and activities for the Members based off of their expressed interests upon enrollment. Ensures their visions are communicated properly to Marketing and assist with growing event demand.
- Reviews & approves P&L's for all member events and activities to meet the budgeted criteria
- Tracks and analyzes all River Club events and their financial outcome on a monthly basis comparing to the P&L
- Provides weekly forecasts of revenue for River Club club events and activities.
- Works directly with Department Heads and Culinary Team to communicate all necessary items for events to plan menus and activities
- Handles organization of website updates, upcoming member events, newsletter and club photography
- Works with the Membership team and meets on a daily basis to discuss upcoming membership tours.
- Maintain confidentiality of all Member information
- Present for a variety of departmental events on property to build relationships and assist with questions
- Promotes The Florida Theatre and Times Union Artist Series Broadway shows/dates and coordinates with Group Sales to block off seats
- Finalizes and organizes cast parties for Broadway shows
- Responsible for recruitment of Members for The River Club Gate River Run
- Assists with answering phones, directing walk-ins and membership questions
- Take accurate, detailed messages, relay phone calls; respond to Members in a cheerful, upbeat voice.
- Manage, maintains and executes all guest passes for members.
- Completes other appropriate assignments made by the The General Manager, Membership Team and VP of Membership
- Must be able to work a flexible schedule, to include weekends and holidays.
- Arrive to work on time. Hair must be clean and cut in a becoming style; management has final approval.
- Upon entering the property, arrive in proper attire, crisp, clean and in good repair.
- Attend all required training, safety courses; attend office and departmental meetings.
- Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
BENEFITS:
Paid Vacation/Holiday/Sick
Full Medical/Dental/Vision/STD/LTD/Life and Supplemental Life
401K
Equal Opportunity Employer/Drug-Free Workplace
The River Club
About The River Club:
Offering stunning views of downtown and the St. Johns River, The River Club occupies not only the top two floors of the Wells Fargo Center, but also has a respected place in Jacksonville’s rich history. Founded in 1954 as the city’s premier dining venue, The River Club continues to fulfill the distinct dining tastes of its members and guests with superb hospitality and service.
The River Club offers members access to world-class dining in a truly beautiful setting. The dramatic exterior views of Jacksonville’s skyline rival the interior’s elegant furnishings of glistening chandeliers, warm woods, and rich fabrics. An elegant, grand staircase ascends to the Club’s second floor, seemingly transporting members to a higher dining experience.
Member dining choices can reflect their desired mood. There are two dining rooms, each offering an elegant dining experience. In the formal dining room, tables are accented with fine china, sparkling crystal, and gleaming silverware. For a more casual experience, the St. Johns Dining Room is the perfect choice. The Social Lounge features an eclectic bistro menu while treating members to dramatic sprawling views of the St. Johns River.
Culinary excellence is a standard at The River Club. Members appreciate the inventive and exquisite cuisine served with unique style and flair. Among the popular custom menu offerings are such traditional member favorites as the weekly seafood buffet, the Chef’s She-Crab Soup, and The River Club’s one-of-a-kind Bread Pudding.
More than 13,000 square feet of dining space is designated for special events, such as weddings and business luncheons and dinners. Exciting Monthly Membership Events such as Wine Dinners, Quarterly Tastings, Member Socials and Art Shows also take place in these rooms as well as in the lounge area. Private dining rooms and impressive board rooms lend to a professional atmosphere. The presence of current conference technology, which includes drop-down projection screens and wireless internet capabilities makes this an ideal site for business luncheons or meetings.
The River Club, a dining institution for more than fifty years, continues to delight all with its charming and sophisticated ambience.”