Reservation Agent

Responsibilities:

• Room reservations;
• Processing incoming phone calls, providing information about available services and numbers, as well as resolving customer issues.;
• Accounting, preparation and maintenance of reports on bookings, room occupancy and other key performance indicators of the resort;
• Advising guests on the resort's services.
  
  

Requirements:

• Secondary/higher education, preferably tourist;
• Work experience in the hotel industry in the booking department/ reception and accommodation department/ sales department;
• Fluency in modern means of communication (telephone, copier, personal computer, etc.);
• Microsoft Office – Word, Excel, Power Point, Copilot;
• Attention to detail, ability to concentrate, sociability, empathy, resistance to large amounts of communication and stress tolerance.

Conditions:

• Meals are covered by the company;
• Competitive wages;
• Opportunities for professional development and participation in the opening of a unique hotel complex.