Director of SPA & Wellness at a premium hotel

Key responsibilities:

• Managing the operational activities of the thermal spa complex.

• Monitoring service quality, maintaining service standards and corporate guidelines.

• Developing and implementing loyalty programs and marketing campaigns to attract customers.

• Maintaining financial records, managing budgets, and analyzing income and expenses.

• Recruiting, training, and motivating staff, building a cohesive team.

• Interacting with suppliers of cosmetics and equipment, overseeing procurement.

• Resolving conflicts with guests, managing reviews and reputation.

• Implementing new services, monitoring wellness industry trends.

Requirements:

• At least 3 years of experience managing a spa, wellness center, or Hotel spa.

• Knowledge of premium service standards and an understanding of the specifics of the beauty and relaxation industry.

• Financial planning and analysis skills, including a strong command of Excel (pivot tables, KPI reporting, forecasting), and experience with P&L.

• Experience with CRM systems and automation software.

• Leadership skills, ability to inspire and develop a team.

• Flexibility, stress tolerance, and customer focus.

• Knowledge of English and Russian is required.

Working conditions:

• Schedule: 5/2.

• Accommodation on the employer's premises.

• Career advancement opportunities, corporate training.

• Additional benefits: discounts on services, meals, insurance.