Front Office Manager

Join Us on a Journey of Transformation – Front Office Manager Opportunity
Marin Hilltop Hotel — soon to become a Tribute Portfolio Hotel - Marriott

Marin Hilltop Hotel is undergoing a bold transformation into a Tribute Portfolio Hotel — Marriott’s collection of upper-upscale, design-forward boutique hotels. With renovations underway and a grand relaunch planned for January 2026, we are redefining the guest experience to reflect the vibrant and sophisticated spirit of Marin.

We are looking for a passionate and experienced Front Office Manager to lead our Front Office operations through this exciting transformation and beyond. If you are a motivated leader with a strong service mindset and a talent for team development, this is your opportunity to grow and make a meaningful impact.

Job Overview

As Front Office Manager, you will be responsible for overseeing all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop (if applicable). As a department head, you will lead both managers and hourly associates to execute all front office operations, with a focus on exceptional guest arrival and departure experiences. You will strive to continually enhance guest satisfaction, employee engagement, and financial performance.

Key ResponsibilitiesLeadership & Team Management

• Lead, influence, and motivate the Front Office team through effective communication and leadership by example.
• Foster a positive work environment built on mutual trust, respect, and teamwork.
• Supervise daily operations and support team members, stepping into roles when needed.
• Conduct performance reviews, set goals, and manage progressive discipline procedures.
• Interview, hire, and onboard new team members aligned with business needs.
• Celebrate successes and recognize contributions regularly.

Guest Services & Operational Excellence

• Ensure smooth daily operations that meet guest expectations and brand standards.
• Serve as a visible presence in the lobby to welcome and assist guests.
• Resolve guest concerns quickly and effectively, while coaching the team to do the same.
• Review guest feedback and satisfaction data to drive continuous improvement.
• Conduct regular team meetings and clearly communicate departmental goals and initiatives.

Financial & Strategic Oversight

• Develop specific goals and action plans to meet or exceed departmental KPIs.
• Manage Front Office expenses within budget and implement cost-saving measures where appropriate.
• Analyze business performance and make sound financial decisions to support overall hotel profitability.
• Review staffing levels to ensure service quality and labor cost control.

Project & Policy Compliance

• Ensure compliance with Marriott SOPs, LSOPs, and all local policies and procedures.
• Maintain fair and consistent enforcement of property policies and procedures.
• Support and facilitate property initiatives, including pre-opening or renovation-related activities.

Customer Service Excellence

• Act as the “Service Champion” for the Front Office, setting the tone for a warm and welcoming guest experience.
• Empower employees to go above and beyond to satisfy guests.
• Observe service behaviors and provide timely coaching and feedback.

Communication & Problem Solving

• Provide timely and relevant updates to executive leadership, peers, and direct reports.
• Analyze challenges and facilitate solutions to ensure operational continuity.
• Collaborate cross-departmentally to ensure seamless communication and service delivery.

Additional Responsibilities

• Participate in MOD (Manager on Duty) coverage.
• Handle additional tasks or projects as assigned by hotel leadership.
• Maintain a flexible schedule to fulfill management-level responsibilities.

Why Join Us?

This is not just a job — it's a chance to be part of a landmark transformation. As the Front Office Manager, you’ll help redefine our hotel’s future and lead a team through an exciting journey of growth and innovation. You’ll have the opportunity to make a real impact, develop professionally, and contribute to a renewed guest experience that celebrates local culture and world-class hospitality.

If you are an enthusiastic individual looking to contribute to a dynamic and evolving team environment, we encourage you to apply for the Front Office Manager position.