Evening Manager on Duty

Ideal candidate will have previous hotel / resort supervisory experience in multiple departments

Serve as the primary resort leader on duty during evening hours, ensuring smooth operations across all departments

Act as the main point of contact for guest concerns, complaints, and special requests, resolving issues promptly and professionally

Conduct evening walkthroughs of the property to ensure cleanliness, safety, security, and brand standards are maintained

Supervise and support evening staff in Front Desk, Housekeeping, Food & Beverage, Maintenance and other operating departments as needed

Monitor guest arrivals, departures, VIPs, and special events, ensuring exceptional service delivery

Handle emergency situations such as guest incidents, maintenance issues, medical situations, or security concerns following resort protocols

Coordinate with resort staff and management to maintain a safe environment for guests and employees

Ensure accurate communication and handoff between day management and overnight teams through detailed shift reports

Review daily activity logs, incident reports, and guest feedback, escalating issues to senior management when appropriate

Approve service recovery actions (room moves, amenities, compensation) within established guidelines

Enforce resort policies, safety procedures, and guest conduct standards

Support staff by providing guidance, coaching, and decision-making assistance during evening operations

Monitor occupancy levels, staffing coverage, and operational needs, adjusting labor and resources as necessary

Ensure all public areas and guest-facing services are prepared for the following day’s operations

Complete end-of-shift reports summarizing notable events, guest issues, and operational updates

Must be able to work weekends and holidays

Must be able to work various shifts, primarily 3pm to 11pm and / or 12pm to 8pm