If you are a hands-on leader who thrives in a vibrant, guest-centric environment and is ready to grow within a lifestyle brand, we invite you to apply. Join the energy. Lead the experience. Be Moxy.
Assistant Director of Front Office
Moxy Boston Downtown
240 Tremont St.
Boston,
MA
02116
Hotel de 340 Chambres
Comprehensive Benefits Package, Bonus Eligible, 401K, Travel Discounts, & More!
Temps plein
About Moxy Boston Downtown
Located in the heart of Downtown Crossing, Moxy Boston Downtown is a bold, playful lifestyle hotel delivering high-energy service and smart design. As part of the globally recognized Marriott International portfolio, Moxy combines brand personality with operational excellence and career growth opportunities.
Position Overview
We are seeking a service-driven and energetic Assistant Director of Front Office to support and lead our front office operations. This role partners closely with the Director of Front Office to oversee daily operations, elevate guest satisfaction, and develop a high-performing team aligned with the Moxy brand experience.
This is an ideal opportunity for a strong Front Office Manager ready to take the next step in a lifestyle hotel environment.
Key Responsibilities
Support oversight of Front Desk, Guest Services, Night Audit, and Lobby Experience
Ensure exceptional guest service standards and drive positive online reputation scores
Lead hiring, training, scheduling, and development of front office associates
Monitor payroll productivity and manage labor expenses
Resolve guest concerns with professionalism and urgency
Maintain brand standards and ensure compliance with Marriott operational audits
Assist with budgeting, forecasting, and reporting for the department
Serve as Manager on Duty as needed
Qualifications
3+ years progressive Front Office leadership experience
Prior experience as Front Office Manager or Assistant Front Office Manager preferred
Experience within Marriott or lifestyle hotel brands strongly preferred
Strong knowledge of PMS systems (Marriott systems a plus)
Excellent leadership, communication, and problem-solving skills
Ability to thrive in a fast-paced, high-energy environment
Flexible schedule including evenings, weekends, and holidays
What We Offer
Bonus potential
Health, dental, and vision benefits
401(k) with company match
Marriott global travel discounts
Growth opportunities within Marriott’s international portfolio
Competitive salary: $85,000 – $90,000
Publié Le 2 Mars 2026
À propos de Moxy Boston Downtown
Premium hotel in Chinatown, Boston
Our boutique hotel near Back Bay, Boston offers the modern conveniences you need in a hip, party-loving atmosphere. Our incredible location gets the party started by putting you center stage of all the entertainment that Boston, MA, has to offer. When you visit our hotel on Tremont Street in Boston, you will find yourself near Fenway Park, Chinatown, Boston Common, art galleries, theaters, and local nightlife. Back at our hotel, enjoy our signature cocktail on the house. Afterward, wander through our hotel and check out our wildly fun Bar Moxy, large writing walls, 56-inch projection TV, photo booth and 24-hour grab-and-go marketplace. With all the modern conveniences our downtown hotel in Boston offers, you might be tempted to just chill out. So when it's time to crash, head on up to your loft-inspired hotel room with modern furnishings, free Wi-Fi and walk-in showers. At our downtown Boston, MA, hotel, we provide the stage, you create your story.