Concierge

Hotel Concierge

The Fifth Avenue Hotel, an award-winning luxury destination, is seeking a Concierge to join our team. Located in the heart of Manhattan, our hotel is a vibrant oasis featuring 149 beautifully appointed guest rooms, where exceptional service, striking design, world-class cuisine, and immersive cultural experiences come together to create something truly unforgettable.

At The Fifth, we invite our guests to experience the city as a flneur—with curiosity, discovery, and inspiration at every turn.

Position Overview

As a Concierge, you will serve as an ambassador of The Fifth Avenue Hotel, delivering a refined, seamless, and highly personalized guest experience. You will anticipate guest needs, curate bespoke experiences, and connect guests to the very best that New York City has to offer.

Key Responsibilities

Guest Engagement & Service Excellence

• Warmly greet and engage guests with polished professionalism and genuine hospitality
• Provide thoughtful, anticipatory service at every opportunity

Curated Recommendations

• Offer expert guidance on premier local attractions, cultural institutions, fine dining, luxury retail, and exclusive events
• Stay current on the city’s most sought-after experiences

Reservations & Arrangements

• Secure dining reservations, event tickets, and curated experiences, including access to exclusive or hard-to-book venues
• Arrange transportation with attention to comfort, efficiency, and guest preferences

Personalized Guest Services

• Fulfill unique and high-level guest requests, including sourcing specialty items and coordinating bespoke services
• Run errands and coordinate deliveries with discretion and precision

Guest Logistics

• Receive, store, and deliver guest luggage, mail, and personal belongings with the utmost care and attention

Collaboration

• Support the Guest Services team during peak arrival and departure periods or as needed
• Partner with internal departments to ensure seamless service delivery

Guest Satisfaction

• Maintain awareness of guest feedback and satisfaction metrics
• Ensure every guest departs with a memorable and exceptional experience

Safety & Standards

• Follow all safety procedures and maintain compliance with hotel standards

Qualifications

• High school diploma or equivalent
• Prior customer service experience required; luxury hospitality experience strongly preferred
• Strong knowledge of New York City, including cultural landmarks, dining, retail, and events
• Exceptional communication and interpersonal skills
• Ability to multitask and thrive in a dynamic, fast-paced environment

Work Environment

• Flexible schedule required, including weekends, holidays, and varied shifts
• Role requires extended periods of standing, walking, and occasional lifting up to 50 lbs

Why Join Us?

The Fifth Avenue Hotel is more than a hotel—it is an experience. As part of our award-winning team, you will play a key role in delivering exceptional, personalized service in one of New York City’s most distinctive luxury destinations.