Night Manager

Position Overview

At Hotel Phoenix Atlanta, the Night Manager serves as the overnight leader of the hotel, ensuring seamless operations, exceptional guest experiences, and the safety and security of our guests, associates, and property.

This role is responsible for overseeing all hotel departments during overnight hours, acting as the primary decision-maker, and embodying the Phoenix spirit—rising in service, leading with accountability, and delivering excellence even in the quietest hours.

Key Responsibilities

• Oversee all hotel operations during overnight hours, including Front Office, Security, Housekeeping, and Engineering
• Serve as the Manager on Duty (MOD) and primary escalation point for all guest and operational concerns
• Ensure all departments are aligned and operating efficiently overnight

• Provide hands-on support for guest interactions, resolving concerns with urgency and professionalism
• Ensure VIP arrivals, late check-ins, and early departures are handled with precision and care
• Uphold Hotel Phoenix service standards and create memorable guest experiences

• Oversee and complete the Night Audit process, ensuring accuracy of:
  • Daily revenue postings
  • Room and tax reconciliation
  • Cash handling and reporting
• Review and verify all financial reports before submission to Accounting/Finance

• Ensure the safety of all guests and associates through proactive monitoring and adherence to safety protocols
• Conduct property walks and security checks throughout the shift
• Respond to emergencies, incidents, and disturbances in a calm, professional manner

• Lead and support overnight team members across departments
• Provide coaching, guidance, and accountability to ensure standards are met
• Communicate effectively with department heads regarding overnight activity, incidents, and follow-ups

• Ensure the hotel is prepared for the next business day:
  • Lobby and public areas are clean and presentable
  • Reports are completed and distributed
  • Any operational issues are documented and escalated
• Partner with morning leadership to ensure a smooth shift transition

Qualifications

• Minimum 2–3 years of hotel leadership experience (Front Office or Rooms preferred)
• Previous Night Audit or overnight operations experience strongly preferred
• Strong knowledge of hotel systems (PMS experience required; experience with systems such as Opera or similar preferred)
• Proven ability to lead independently and make sound decisions under pressure
• Strong financial acumen and attention to detail

Core Competencies

• Leadership & Accountability
• Problem Solving & Decision Making
• Guest-Centric Mindset
• Attention to Detail
• Communication & Collaboration
• Crisis Management

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to respond quickly to emergencies across the property
• Ability to lift up to 25 lbs as needed

Schedule Requirements

• Overnight shift (typically 11:00 PM – 7:00 AM)
• Must be available to work weekends, holidays, and varying schedules based on business needs

Why Join Hotel Phoenix?

At Hotel Phoenix, we don’t just operate a hotel—we create experiences fueled by purpose, passion, and people. As a Night Manager, you are the guardian of our overnight experience and a key leader in ensuring our guests feel safe, cared for, and inspired—no matter the hour.