Photo of Courtyard by Marriott Farmington, Farmington, NM

Operations Manager

Courtyard by Marriott Farmington

560 Scott Avenue
Farmington, NM 87401

Hotel de 125 Chambres
Géré par Galaxy Hotels Group

Paid Time off, Employee Discount

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Operations Manager | Driving Guest Satisfaction, Operational Excellence & Team Performance at Courtyard by Marriott
Compensation: 58 676 $ à 60 000 $ par année, Temps plein
Any

Job Summary

The Operations Manager is responsible for overseeing the daily hotel operations, ensuring seamless coordination across departments and delivering exceptional guest experiences. The role ensures compliance with Marriott brand standards while driving operational efficiency, service excellence, and profitability.

Key Responsibilities1. Daily Operations Management

  • Oversee front office, housekeeping, maintenance, and food & beverage (The Bistro) operations
  • Ensure smooth coordination between all departments for efficient service delivery
  • Conduct regular inspections of rooms, public areas, and facilities

2. Guest Experience & Service Quality

  • Ensure exceptional guest satisfaction in line with Marriott standards
  • Monitor guest feedback and service quality metrics
  • Handle guest complaints promptly and effectively

3. Team Leadership & Development

  • Supervise, train, and schedule operational staff
  • Support staff development and performance management
  • Foster a service-oriented and high-performance culture

4. Financial & Operational Control

  • Monitor budgets, expenses, and cost control measures
  • Maintain inventory control for supplies and hotel amenities
  • Support revenue and occupancy optimization strategies

5. Compliance & Standards

  • Ensure adherence to health, safety, and hospitality regulations
  • Implement and maintain Marriott operational procedures and systems

6. Coordination & Reporting

  • Collaborate with department heads for smooth workflow
  • Assist in operational planning and performance reporting
  • Support sales and revenue initiatives to maximize profitability

Required Qualifications

  • Bachelor’s degree in hospitality management, Business Administration, or related field
  • 3–4 years of experience in hotel operations or hospitality management
  • Strong leadership, communication, and guest service skills
  • Familiarity with hotel property management systems (Marriott systems preferred)
  • Ability to work in a fast-paced, guest-focused environment

Preferred Skills

  • Experience in branded hotel environments such as Marriott
  • Knowledge of hotel KPIs and revenue management basics
  • Experience in food & beverage (Bistro-style operations)
  • Strong multitasking and crisis management abilities

Work Environment

  • Hotel-based operational role with rotating shifts, including weekends and holidays
  • Fast-paced hospitality environment focused on guest satisfaction
  • Regular interaction with guests, staff, and management teams
Publié Le 10 Avril 2026

À propos de Courtyard by Marriott Farmington

The Courtyard Farmington welcomes you with the flavor of the Southwest. Relax and get ready for the day ahead in one of our spacious guest rooms, featuring a large work desk and in-room proudly serving Starbucks® coffee. Unwind your busy day in our scenic courtyard adjacent to the Animas River Walk while indulging in a signature Bistro adult beverage and enjoying a snack from our elevated menu. Energize your mornings with a freshly prepared breakfast in the Bistro or from the go-and-grab Market. Centrally located between several national monuments such as Chaco Canyon, Mesa Verde, and Four Corners. Also close to Durango Co, Four Corners Power Plant, Navajo Nation, San Juan Regional Medical Center. Bring the whole family to our pet friendly hotel in Farmington, NM and stay connected with our complimentary Wi-Fi.

À propos de Galaxy Hotels Group

About Us

Galaxy Hotels Group is a Texas-based hotel management company established in 1999, recognized for delivering exceptional guest experiences across the United States. With decades of hospitality expertise, the company has built a strong reputation for operational excellence, guest satisfaction, and consistent performance.

Our diverse portfolio includes partnerships with globally renowned brands such as Marriott, Hilton, IHG, and Choice Hotels. We proudly manage and operate leading properties under flags including Courtyard by Marriott, Hampton Inn, Motel 6, and Super 8, offering guests a wide range of hospitality experiences—from select-service to extended stays.

Galaxy Hotels Group operates through a strategic mix of franchised and owned properties, allowing us to maintain flexibility while upholding the highest standards of brand compliance and service quality. Our commitment to excellence is reflected in our focus on team development, operational efficiency, and delivering memorable stays for every guest.

Driven by integrity, innovation, and a passion for hospitality, Galaxy Hotels Group continues to expand its footprint while setting new benchmarks in hotel management.

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