Server Assistant

About The Opportunity

At The Mining Exchange Hotel, we are committed to delivering exceptional guest experiences rooted in hospitality, professionalism, and attention to detail. We are seeking a motivated and service-oriented Assistant Server to join our Food & Beverage team. This role is an excellent opportunity for individuals who are passionate about hospitality and eager to grow within a dynamic, upscale environment.

As an Assistant Server, you will play a key supporting role in ensuring seamless dining experiences for our guests. You will work closely with Servers and leadership to maintain the flow of service, uphold cleanliness and organization, and anticipate guest needs with a proactive and positive approach.

What You’ll Do:

• Support Servers in delivering prompt, attentive, and personalized service
• Assist with table setup, clearing, and resetting in accordance with brand standards
• Ensure dining areas are clean, organized, and fully stocked throughout service
• Deliver food and beverages accurately and efficiently
• Respond to guest requests with professionalism and urgency
• Maintain knowledge of menu items and daily offerings to better assist the team
• Uphold all health, safety, and sanitation standards

Why Join Us:
At The Mining Exchange Hotel, you’ll be part of a collaborative team that values growth, accountability, and exceptional service. We offer a supportive work environment where you can build your skills and advance your career in hospitality.

About The Hotel

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

We are looking for a Food Runner to join our team and facilitate collaboration between our kitchen and food server.

Food Runner responsibilities include setting tables, serving food orders and removing used dishes and utensils. If you’d like to gain experience in the restaurant industry and learn how to provide an excellent dining experience, we’d like to meet you. To be considered for this role, you should be available to work various shifts, including weekends.

Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.

Responsibilities:

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Serve welcome drinks and hors d’oeuvres, upon guests’ arrival
• Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with customers and take additional orders or refill water, as needed
• Remove dirty dishes and utensils
• Answer guests’ questions about ingredients and menu items
• Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)
• Make sure families with young children get kids menus and special silverware sets

Requirements

• Some High School education or equivalent
• 2+ years previous experience in a food service, previous food runner or busser experience
• Knowledge of the appropriate table settings and service ware.
• Ability to understand and communicate English to comprehend and respond to basic guest requests. Ability to understand written English to read any caution or safety notices.
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
• Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.
• Able to stand for long periods of time

Job Type: FLSA Designation: Part- Time Non-Exempt

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.