General Manager

Scope and General Purpose To be responsible for the professional operation of the property in accordance with the 

brand standards and company procedures and standards while achieving guest satisfaction, targeted profitability, and 

complying with federal and state regulations. 

Main Duties 

1. To drive profitability and service excellence throughout the property while creating a culture of empowerment 

and Team spirit, as required by the company. 

2. To submit timely and accurate financial information to the company in terms of forecasted and actual results 

ensuring a proactive response to adverse trends in sales and/or profit margins. To participate in monthly 

financial meetings with their assigned Director of Operations. 

3. To provide leadership to their assigned property projecting a professional and ethical image in all aspects of 

work performance and conduct. 

4. To be responsible for the full implementation and consistency of the company’s standards and, brand 

standards, and industry rating for the property. 

5. To identify and act upon opportunities to achieve maximum RevPar through yield management strategies and 

to communicate with the Director of Operations of these opportunities. 

6. To prepare a budget for presentation to the Director of Operations. 

7. To control all purchasing in accordance with the budget outline and as required by company policy. 

8. To work with Team Members to ensure ongoing training and development for a positive and proactive 

approach towards all of the property’s guests. 

9. To maintain an appraisal system for the employees for their continued training and growth. 

10. To ensure security and emergency procedures are in place as required by company policy and/or federal and 

state regulations. 

11. To be aware of and ensure adherence to all factors relating to safety and health ensuring timely completion of 

meetings, training, and pertinent documentation in accordance with company policy and the brand standards, 

as well as federal and state regulations. 

12. To focus on the delivery of Customer Service with a proactive approach and response to guest 

comments/complaints as required by the brand standard and company policy and alerting the Director of 

Operations to any serious concerns. 

13. To maintain the physical/external/internal appearance of the building with full and efficient operation of all 

equipment through a Preventive Maintenance Program and grounds maintenance plan and using the Director 

of Operations when needed in emergency repair work. 

14. To carry out the role of a Project Manager to ensure that all authorized capital/renovation work is successfully 

completed. 

15. To ensure compliance in correctly submitting all invoices/petty cash to Accounts Receivables. 

16. To maintain employee files in accordance to company policy and federal/state guidelines. 

17. To ensure human resources practices are observed in accordance with company policies and legislation while 

seeking advice from and keeping upper management informed on any potential legal issues or concerns. 

18. To carry out any reasonable request from a supervisor or company representative. 

19. To forward a continued financial plan and progression of revenues and expenses to the Director of Operations 

for review. 

20. To forward a continued progression to the Director of Operations on guest satisfaction results as outlined by 

company policy. 

21. To act as key communicator to property Team Members in terms of new company and regional brand policies 

and/or promotions through regular Team meetings. 

22. To monitor staff schedules to ensure in line with business demands, legal requirements and the hotel budget 

while ensuring adequate service coverage at all times while maintaining accurate employee attendance 

calendars and schedules. 

23. To be responsible for the well being/motivation of staff through positive and supportive management 

approach. 

24. To maximize on marketing/informational tools available through the brand ensuring effective selling of rooms 

inventory through the effective use of the brands’ reservation system, Global Distribution Services, and the 

internet. 

25. To actively promote sales for revenue generation for the company. 

26. To be committed to and generate Team commitment in the fulfillment of 100% service to the property’s 

guests. 

27. To carry out other duties as necessary to achieve the successful management of the property and assist other 

properties as directed by the Director of Operations or other corporate office personnel. 

28. To personally be on call for the property staff 24 hours and ensure on call arrangements are in place with 

senior team members as appropriate. 

29. Transporting daily deposits to the bank every day the bank is open. 

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential 

duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. 

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. 

1. Education and/or Experience - Qualification in hotel management or related hospitality industry desired - Management or senior supervisory experience in hotels or experience in the industry with transferrable skills - Proven ability to make profit 

2. Communication Skills - Must be able to read, write and understand the English language, write concise reports with proper format, 

punctuation, spelling, and grammar; speak with poise, voice control and confidence using correct English and 

pleasant voice tone. - Must be able to conduct and manage meetings. - Ability to communicate with staff who speak/write limited English 

3. Accounting Skills - Must be able to add, subtract, multiply, and divide - Ability to fully understand Profit & Loss Statements - Ability to prepare and monitor property budgets and cost control worksheets 

Physical Demands 

The physical demands described here are representative of those that must be met by and 

employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable 

individuals with disabilities to perform the essential functions. 

Requires bending, stooping, along with the mobility to climb stairs and frequently lift and/or moving light objects 

weighing up to 20 lbs. Occasionally lift and/or move medium objects weighing up to 50 lbs. Occasional lifting and/or 

moving heavier items may be required. Requires hand/eye coordination and manual dexterity. 

Specific vision abilities required by the job close and distance vision, and the ability to adjust focus. 

This position requires the employee to travel to meetings/training as required. 

Computer Skills 

The employee must have the ability to learn and be proficient in Microsoft Office. Ability to 

learn and be proficient in the PMS system of the property is also required. 

Financial Responsibility 

List monetary/accounting responsibilities applicable to this position. - Responsible for secure cash/credit card handling at assigned property - Timely and accurate submission of financial information at assigned property - Accurate forecasting/budgeting at assigned property - Proper use and monitoring of expenses at assigned property - Counting/depositing of monies from vending income - Proper completion of bank and credit card deposits 

Work Environment  

The work environment characteristics described here are representative of those an 

employee encounters while performing the essential functions of the job. Reasonable accommodations may be made 

to enable individuals with disabilities to perform the essential functions. - Office environment - Unaccompanied travel – fluctuating temperatures - Participation in seminars/training courses/conferences