Assistant Front Office Manager

About Us: Our TEAM culture motivates and encourages each member to achieve “MORE” in daily life and prosper in their career with a company that values them. We hope that each day you will uncover new reasons to love what you do! 

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a passionate, energetic leader for whom impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn, and understands the value of working in a team-based environment?  If this sounds like you, consider this exciting opportunity!

As Assistant Front Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.  

TEAM Benefits:

• Bonus Eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Team and Travel Discounts
• Career advancement opportunity

Full-Time positions are benefits-eligible, including time off, travel discounts, medical, and other insurance options. 

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family, or see the World!

Responsibilities: In this role, you will be responsible for training, coaching, and the daily operations of the hotel's guest services. This includes the front desk, reservations, and audit, as well as general guest services, working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements: 

• Previous 2+ years of Assistant Front Office Manager experience in a branded hotel environment
• College degree or coursework in a hospitality-related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.