Senior Housekeeping Manager

PRIMARY OBJECTIVE OF POSITION:

The Senior Housekeeping Manager is responsible for leading all Housekeeping operations to ensure exceptional cleanliness, comfort, and overall presentation throughout the hotel. This role assists the Director of Housekeeping to oversee Housekeeping staff, maintain luxury brand standards, manage inventory, and ensure outstanding guest experience through efficient operations and attention to detail.

The role also supervises the recruitment, training, coaching, performance management, and development of all Housekeeping colleagues and ensures full compliance with hotel brand standards, Forbes Five-Star Service Standards, health and safety regulations, and company policies.

RESPONSIBILITIES AND JOB DUTIES:

• Oversee the daily operations of the housekeeping and laundry departments.
• Ensure all guest rooms, public areas, back-of-house areas, meeting spaces, restaurants, lounges, and other hotel facilities consistently meet luxury cleanliness and presentation standards.
• Develop, implement, and maintain comprehensive housekeeping and deep-cleaning programs.
• Supervise and manage all contracted cleaning services to ensure quality and compliance with hotel standards.
• Prepare departmental schedules and manage staffing levels to meet operational requirements.
• Administer weekly payroll and assist the Director of Housekeeping with payroll preparation and labor reporting.
• Monitor departmental budgets, labor costs, operating expenses, and productivity to maximize efficiency and profitability.
• Conduct routine quality inspections and implement corrective actions as required.
• Maintain accurate lost & found records and ensure timely follow-up with guests.
• Foster positive guest relations by responding promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Ensure all team members comply with hotel policies, procedures, grooming standards, and safety requirements.
• Maintain effective communication with other hotel departments to support seamless operations.
• Conduct regular departmental meetings to communicate goals, service initiatives, and operational updates.
• Recruit, train, coach, mentor, and evaluate supervisors and team members while promoting employee engagement and career development.
• Implement employee recognition programs and initiatives that support retention and motivation.
• Complete employee performance evaluations in a timely manner and support performance improvement where needed.
• Maintain housekeeping facilities in compliance with fire, health, OSHA, and other applicable safety regulations.
• Ensure daily departmental briefings ("Show Time") are conducted and all colleagues understand the hotel's philosophy, brand standards, and Forbes Five-Star Service Standards.
• Ensure housekeeping staff have the supplies, equipment, and tools required to perform their duties effectively.
• Report suspicious activity, security concerns, accidents, and hazardous conditions immediately.
• Provide guidance during emergency situations and assist in implementing hotel emergency procedures.
• Perform additional duties and special projects assigned by the Director of Housekeeping or Hotel Management.

SPECIAL SKILLS REQUIRED: 

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Strong organizational, planning, and time-management abilities.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to coach, motivate, and develop employees.
• Sound decision-making and problem-solving skills.
• Ability to interpret and implement hotel policies, procedures, and operational standards.
• Knowledge of housekeeping operations, laundry services, cleaning procedures, and quality assurance programs.
• Knowledge of OSHA requirements, fire safety regulations, and other applicable government regulations.
• Ability to work effectively with individuals from diverse cultural and professional backgrounds.
• Ability to adapt quickly to changing operational needs.

PHYSICAL DEMANDS:

• Walk and stand for approximately 75% of the workday.
• Frequently bend, stoop, reach, lift, push, and pull housekeeping equipment and supplies.
• Climb stairs and move through the hotel as required.
• Work in a fast-paced environment with changing priorities and frequent interruptions.

EDUCATION REQUIRED:

Any combination of education, training and experience that provides the required knowledge, skills and abilities to perform the position.

• High School Diploma required.
• College Degree preferred.

EXPERIENCE REQUIRED:

At least two years related work experience required. Must have experience directly managing employees. Housekeeping and/or hotel experience preferred.

LICENSES OR CERTIFICATES:

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/