Assistant Housekeeping Manager

Exciting opportunity for an experience Assistant Housekeeping Manager in the Santa Monica market who can appreciate representing an upscale, luxurious hotel.

In the heart of Santa Monica, just a short walk from the pier, you will find the newly renovated and rebranded Hilton Santa Monica Hotel & Suites. This Santa Monica hotel is three blocks away from the beach, providing easy access to some of Southern California’s most popular attractions.

As an Assistant Housekeeping Manager, you would be responsible for Assisting Director of Housekeeping in the daily shift operations of Housekeeping & Laundry. To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms, corridors, and public areas and to maintain high standards of cleanliness. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment.  Ensure all jobs are completed within the shift. Prepare P.M. room status report.
• Manage and monitor activities of all employees making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Conducts disciplinary action as required for those directly supervising.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets or pillows.
• Open and Close Housekeeping Department.
• Turns in all lost and found items and all guest room keys.

What are we looking for?

• Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
• Minimum 2 years supervisory experience or 1 year of comparable housekeeping experience acceptable.
• Experience working in a union hotel environment preferred.
• Ability to read and write basic English in order to complete forms such as a room status report.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work and meet deadlines.

Hilton Santa Monica Hotel & Suites offers competitive pay and benefits, including medical/dental/vision insurance, voluntary life products, a 401(k) plan, hotel discounts worldwide, and a chance to work with a great team of talented people.

AA, EOE, M/F, D/V