Front Office Supervisor

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Welcome to Your Next Adventure at Hotel Ardent, Tapestry Collection by Hilton in Dayton, OH

Imagine kickstarting your day with a smile, right in the heart of Dayton, where innovation meets rich cultural history. At Hotel Ardent, not only do you become a pivotal part of a vibrant team, but you also embrace the opportunity to create unforgettable experiences in a city known for its dynamic aviation heritage and bustling arts scene.

What’s in It for You…

• Immediate insurance enrollment from DAY 1!
• Start accruing paid time off from DAY 1!
• Enjoy holiday pay beginning DAY 1!
• Save for your future with 401(k) enrollment after just 30 days!
• Explore the world with hotel and travel discounts at global destinations!
• Ample professional development and promotion opportunities!

The Role You’ll Play…

Step into a supervisory role at the front line of our hotel’s operations. You’ll lead a dedicated team, managing daily tasks with efficiency and a touch of class, ensuring every guest’s stay is seamless from arrival to departure. Enhance our reputation by maintaining impeccable organizational standards and championing guest satisfaction.

Why You’ll Love This Job…

• Thrive in a career path rich with opportunities to grow within the Front Office.
• Delight in delivering exceptional guest experiences every day.
• Empower yourself and your team to exceed expectations.

Your Daily Impact…

• Lead and support all Front Office staff to uphold our high standards.
• Prepare effectively for daily guest arrivals, maintaining an organized overview of bookings.
• Drive communication during shift briefings, keeping the team informed and engaged.
• Stay informed about our hotel’s offerings and local events to enhance guest stays.
• Monitor financial operations, ensuring accuracy and accountability.
• Handle guest data with confidentiality and care, resolving any issues with discretion.
• Support ongoing training and development within your team.
• Contribute to the continual improvement of our guest satisfaction scores.

Who We’re Looking for…

• Exceptional communication skills in the primary language used in the workplace.
• Capability to undertake a variety of tasks, from sitting to standing, during an 8+ hour shift.

Qualifications…

• Proven customer service experience, ideally within the hospitality industry.
• A minimum of a High School diploma or equivalent educational qualification.

About First Hospitality…

First Hospitality was founded in 1985 and is a trailblazer in hotel development, investment, and management. Based in Chicago, we pride ourselves on fostering an inclusive work environment that is committed to diversity, collaboration, and fairness. An Equal Opportunity Employer, First Hospitality continually strives to meet and exceed the needs of our diverse customer base through an inclusive workforce.

Join us at Hotel Ardent in Dayton, and be part of a team that’s not just about the rooms we keep, but the lives we touch. It’s more than a job; it’s a journey. Are you ready?

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