Overnight House Attendant
The Rittenhouse
210 West Rittenhouse Square
Philadelphia,
PA
19103
- Performing routine walkthroughs of public areas to ensure spaces remain clean, organized, and reflective of The Rittenhouse's luxury standards.
- Providing light public-area maintenance and upkeep as needed.
- Identifying and reporting maintenance, cleanliness, or safety concerns throughout the property.
- Assisting with overnight guest requests as needed.
- Providing shoe-shine service upon guest request and ensuring shoes are returned according to hotel service standards.
- Maintaining appropriate communication with the Front Office, Security, Housekeeping, Engineering, Spa, and other overnight associates.
- Assisting other hotel departments with reasonable overnight operational needs as directed by management.
Guest Service Expectations
- Provide warm, polished, discreet, and professional service consistent with the standards of The Rittenhouse Hotel & Spa and HHM Hotels.
- Anticipate guest needs whenever possible and respond promptly to requests.
- Maintain guest privacy and confidentiality at all times.
- Demonstrate a strong sense of ownership for the appearance and operation of the hotel.
- Maintain a professional appearance and demeanor throughout the shift.
- Use sound judgment and appropriately escalate guest, safety, security, or operational concerns.
Qualifications
- Previous experience in luxury hospitality, hotel operations, fitness, spa, housekeeping, or guest services preferred.
- Strong guest-service and interpersonal skills.
- Ability to work independently with limited overnight supervision.
- Dependable, punctual, and comfortable working overnight hours is a must.
- Strong attention to detail and commitment to maintaining luxury service standards.
- Ability to prioritize responsibilities and move between different areas of the hotel as operational needs change.
- Comfortable interacting with guests in a professional and service-oriented manner.
- Ability to follow hotel safety, security, cleanliness, and operational procedures.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Ability to regularly move throughout guest floors, public areas, Fitness Center, pool area, Spa, and other designated areas of the property.
- Ability to bend, reach, lift, carry, and move supplies and equipment associated with the position.
- Ability to perform light cleaning, stocking, and operational tasks throughout the shift.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
À propos de The Rittenhouse
A Gem Among Luxury Hotels In Philadelphia
About The Rittenhouse
People spend time at The Rittenhouse for many reasons: a family vacation, weekend getaways, board meetings and business get-togethers, romantic dinners, or girls' nights out tasting handcrafted cocktails. Whatever the reason, every guest experiences the same standard of excellence at our standout among Philadelphia luxury hotels. In just a few moments, you can learn about the history of our storied Center City luxury hotel and discover what awaits you during your visit to The Rittenhouse.
Accommodations
Our rooms and suites are a cut above those of other Philadelphia luxury hotels boasting elegant rooms and suites known for their style and space. Browse our accommodations, featuring expansive floor plans, comprehensive amenities, and a sense of luxurious comfort.
Dining
Enjoy afternoon tea, dinner, evening cocktails, and more, all at Lacroix Restaurant at The Rittenhouse.
Spa & Wellness
The Rittenhouse Spa and Club is reason enough to stay with us. Find the ultimate opportunity for replenishment here at our Rittenhouse Square hotel.
Weddings and Special Occasions
Our dedicated staff will help you customize your wedding day or special occasion down to the smallest detail. Our home on the leafy and historic Rittenhouse Square will provide the perfect backdrop to an unforgettable day, whatever you are celebrating.
Business
When you are traveling on business, you need a hotel with a central location, ample business amenities, and a room that will ensure you get a great night’s rest. At The Rittenhouse you get all three, as well as helpful staff to take care of any last minute travel arrangements. We’ll also work with your company to provide competitive corporate rates.
Meetings
If you need a productive, relaxing environment for a key business meeting or corporate event, The Rittenhouse offers stunning and well-equipped facilities for meetings and gatherings of all sizes and at every level of formality.
Philadelphia
Booking a stay at The Rittenhouse is like being given a key to the city; our central location is a stone’s throw away from the very best of Philadelphia’s most historic attractions and thriving culture. Our prime location as a luxury hotel in Center City is unmatched.
À propos de HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
