Room Service / Stewarding Manager

About Us: At the Pierre Hotel, we curate unforgettable experiences. Nestled in the heart of the vibrant city that never sleeps, our historic hotel has been a beacon of luxury and hospitality for decades. With a commitment to excellence and a dedication to delivering unparalleled service, we've earned our place as a landmark in the hospitality industry.

Position Overview: We are seeking a seeking a highly motivated and experienced individual to join our elite team as Room Service & Stewarding, Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences. 

Key Responsibilities:

• Manage, coordinate, supervise and direct the daily operations of the Room Service department and Stewarding Team.  
• Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence.
• Monitor effectiveness of workflow & sequence of service during service periods and provide hands-on support as and when required.
• Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives.
• Ensure food safety procedures and guest relation policies and procedures are being executed.
• Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization.
• Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces
• Responsible for ensuring the availability of resources such as labor, equipment, and products.
• Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff.
• Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings;  administrative tasks and reporting
• Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees.
• Promote a positive and respectful work environment.
• Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions
• Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects
• Coordinate work of employees engaged in activities such as dishwashing, silver cleaning, and storage and distribution of food items and supplies

Qualifications:

• Candidate must have a minimum of 2 years management experience in Food & Beverage and/or a luxury restaurant.
• Candidate must have prior experience managing 40+ team members.
• Previous experience in a union environment is preferred.
• This position requires exceptional verbal and written communication abilities.
• Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must.
• This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends.
• Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities
• Strong leadership, communication, organizational and computer skills required
• College degree preferred

Why Join Us:

• Be part of The Pierre hotel known for its commitment to excellence.
• Collaborate with a passionate and dedicated team.
• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• Experience the vibrant energy of New York City while working in the heart of it all.

Qualified applicants who are passionate about service in a luxury environment and are ready to take on a new challenge with a global luxury hotel company, providing opportunity for growth and development are encouraged to apply.  Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

The Pierre, A Taj Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.