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Concierge

The Pierre, A Taj Hotel

2 E 61ST ST
New York, NY 10065-8401

189 Room Hotel
Managed By Taj Americas
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Bring your exceptional communication skills, attention to detail, and extensive knowledge of New York City, to curate unforgettable experiences for our guests, as a Concierge at The Pierre Hotel.

Compensation: $37 per hour, Full-Time

POSITION OVERVIEW

As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment. 

KEY RESPONSIBILITIES

    • Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay.
    • Anticipate guests' needs and proactively offer assistance to enhance their experience.
    • Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations.
    • Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences.
    • Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness.
    • Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services.
    • Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions.
    • Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services.
    • Stay updated on industry trends, local events, and attractions to continuously enhance service delivery.
    • Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
    • Provide accurate and expert information to guests in a courteous and professional manner.
    • Take messages for in-house or arriving guests with accuracy and proper follow-up.
    • Handle incoming and outgoing mail, packages, and emails accurately and timely.
    • Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc.
    • Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies.
    • Keep management informed of any guest problems or complaints and actions taken.
    • Assist in the reconciliation of charges originating from the Concierge Desk with accuracy.
    • Display a high level of integrity and ethics at all times.
    • Respond properly in any hotel emergency or safety situation.
    • Perform other tasks or projects as assigned by hotel management or departmental management.

QUALIFICATIONS and REQUIREMENTS

    • High school diploma or equivalent required.

    • Additional education or certification in hospitality management or related field is a plus

    • Previous experience in a similar concierge or guest services role, in a luxury hotel or hospitality environment

    • Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus

    • Fluency in a language other than English strongly preferred.

    • Ability to attend to detailed and meticulous guest requests.

    • Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office is a plus.

PHYSICAL REQUIREMENTS

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

    • Position:
      • *Standing/walking; forward bend, overhead reaching, kneeling to lift packages and suitcases
    • Force:*Average package or suitcase: 25 lbs.
      • *Heaviest package or suitcase: 50 lbs.*Scale: 25 lbs.
    • Repetitions:
      • *Lifting occurs 3-4 x hour x 8 hours/day
      • *50 lbs. lifts occur occasionally
      • *25-30 lbs. lift occur frequently
      • *Standing/walking is continuous
    • Sensory:
      • * Good communication skills necessary (speech and hearing)

  • The Pierre, A Taj Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted April 19, 2024

The Pierre, A Taj Hotel

Careers with The Pierre, A Taj Hotel, New York


The Pierre, A Taj Hotel, New York continues to set the standard for elegant, unrivaled hospitality in New York City. Its 189 rooms, 49 of which are suites, and superb location on Fifth Avenue steps from Central Park, and within immediate proximity to upscale boutiques and Manhattan's famed Museum Mile, make it a much coveted Upper East Side location. An exclusive Forbes Travel Guide Five-Star and AAA Five Diamond property and a member of Leading Hotels of the World, The Pierre has also been named one of Condé Nast Traveler's"Top 25 Hotels in New York City 2014" and among the "Top Large City Hotels in the United States by Travel + Leisure's 2014 and 2015 World's Best Awards."

Managed by Taj Hotels Resorts and Palaces, The Pierre offers artful and highly personalized service, exemplified by white-gloved elevator attendants, and an expertly trained Guest Relations team who treat guests as royalty.

We are always interested in hearing from those who share our passion for delivering an exceptional guest experience.

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