Director of Hotel Technology
Opportunity: Director of Hotel Technology
HHM Hotels is an industry-leading hotel investment, management and development firm that provides turn-key management solutions to over 230 hotels across the United States, which includes world class brands (Hilton, Marriott, Hyatt, and IHG) in the select service and full-service markets as well as a collection of over 30 independent and boutique hotels.
HHM Hotels is seeking a Director of Hotel Technology to oversee portfolio-wide support for guest-facing technology, telecommunications, and guest satisfaction (GSS) improvements, and act as a liaison with outside vendors and the operations team. Further, this individual will direct IT support for nearly 3,000 end users in hotels, corporate offices, and regionally located leaders.
This position can be remote-based in the Northeast US, or out of our corporate offices in Harrisburg, PA or Philadelphia, PA.
Your Growth Path
Vice President of Hotel Technology – Vice President of Information Technology – Head of IT
Your Focus
Leadership:
- Partner with Regional Operations, Hotel Leadership, and Corporate Teams to execute enterprise technology initiatives aligned with operational goals, guest experience, and business priorities.
- Maintain awareness of emerging technologies and industry trends to support innovation and continuous improvement across the portfolio.
- Develop and lead a high-performing team with strong technical expertise, operational knowledge, and service orientation.
Execution and Oversite:
- Lead portfolio-wide hotel technology projects from planning through execution, including scope, timelines, stakeholders, budgets, risks, and deliverables.
- Partner with IT teams and property leadership to coordinate system implementations, upgrades, support strategies, and operational priorities across the portfolio.
Service Delivery with 3rd Parties:
- Oversee deployment, administration, and ongoing support for infrastructure, hotel operational systems, end-user technology, and guest-facing platforms.
- Partner with vendors and IT teams to support business continuity, asset management, training, documentation, and knowledge transfer across the portfolio.
Operational Effectiveness:
- Collaborate with IT Teams to Identify and implement operational and service improvement metrics, SLA’s and support processes necessary to ensure service performance, scalability, reliability and uptime
- Liaison with Corporate Human Resources, Operations and Training teams to maintain current knowledge of training and develop tools and systems, operational systems best practices and company policies and procedures
- Develop and maintain relationships with Vendors, 3rd Party Business Partners and Service Providers. Ensure service providers perform to contractual SLAs and service obligations
Financial & Governance:
- Support IT financial planning, governance, security, compliance, and change management processes in alignment with enterprise standards and operational objectives.
Your Background & Skills
- 5+ years of technology leadership experience, preferably within hospitality or a multi-unit environment
- Strong operational and technical understanding of hotel technology systems and support functions
- Proven ability to manage multiple priorities, navigate complex challenges, and drive projects to completion in a fast-paced environment
- Strong communication, collaboration, and stakeholder management skills
- Bachelor’s degree in technology, business, accounting, or a related field preferred
- Ability to travel to properties as needed
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- 24/7 access to TELUS Health, a confidential work-life resource.
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
