Warm and Welcoming? Here at High Country Motor Lodge, THE heart of Flagstaff and a storied destination, we have a Front Desk Agent role where you can shine your light on our guests' experiences. Join our fun and friendly team, committed to Making Space for Genuine Hospitality!
Front Desk Agent
High Country Motor Lodge
1000 West Route 66
Flagstaff,
AZ
86001
Hotel with 123 Rooms
Managed By
Marc & Rose Hospitality
Competitive Salary Wage, Medical/Dental/Vision/Life Insurance, 401K + Match, Employee Assistance Program, Hotel Stay Benefits at all M&R properties, Car Rental Discounts and more!!
Full-Time
Join Our Vibrant Team in the Heart of Flagstaff
At the High Country Motor Lodge, nestled amid the breathtaking landscapes of Flagstaff, AZ, we’re more than just a team; we’re a family that delivers genuine hospitality. Imagine working in an environment that combines the rustic charm of a mountain lodge with the pulse of a city known for its vibrant culture, alluring trails, and celestial observatories. This is your chance to be part of a community where every day is an adventure and where your service helps create unforgettable experiences.
What Makes This Role Exciting?
You’ll be the face of our lodge, greeting guests with a warm smile and ensuring their stay is nothing short of spectacular. From managing smooth check-ins and check-outs to solving guest queries with a proactive spirit, each day presents new opportunities to shine. You’ll engage directly with our guests, making their visits memorable by embodying the spirit of hospitality that High Country Motor Lodge is renowned for.
Essential Functions
- Efficiently manage the registration process, leveraging our advanced property management systems
- Ensure secure payment processes by verifying and processing credit cards and IDs
- Handle various forms of payment and responsibly manage cash transactions
- Provide immediate, attentive service to all guests, enhancing their experience from arrival to departure
- Effectively communicate over the phone, capturing and relaying accurate information
- Assist guests with safety deposit boxes and manage guest account postings and settlements
- Maintain a proactive approach to guest service, including anticipating needs and resolving issues swiftly
- Commit to ongoing learning and incorporation of best practices in guest interactions
Who Are We Looking For?
We value team members who bring enthusiasm and a readiness to contribute to our culture of respect and professionalism. Ideal candidates will have:
- A high school diploma or equivalent; a college education is a plus
- Experience in customer service or hospitality; supervisory roles preferred
- Strong computing skills and the ability to handle complex systems and calculations
- Effective communication and interpersonal skills to engage with a diverse range of guests
- A professional appearance and demeanor that aligns with our casual yet refined setting
Why Choose High Country Motor Lodge?
Flagstaff is not just a place, it’s a lifestyle. With over 300 sunny days a year, surrounded by ancient volcanic peaks, and home to the famous Lowell Observatory, Flagstaff offers a unique blend of natural beauty, historic charm, and modern conveniences. Here at High Country Motor Lodge, we offer more than just a job; we offer an opportunity to be part of a community that values joy, engagement, and the spirit of adventure. Our commitment to professional growth and personal wellbeing makes us a premier employer in Northern Arizona.
Each member of our lodge plays a vital role in creating the enchanting experiences that draw guests back to Flagstaff time and again. If you’re ready to start your adventure with us, we can’t wait to welcome you aboard!
Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.
High Country Motor Lodge Leaders and Associates believe each guest (internal and external) should be treated with respect, kindness and professionalism. We create Genuine Hospitality, enticing our guests to return again and again. In order to be successful at High Country Motor Lodge, Associates must share both our Purpose and our Pillars. This includes possessing and demonstrating a high level of kindness and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team treat every guest as if they were our only guest.
Posted July 30, 2026
About High Country Motor Lodge
About High Country Motor Lodge
High Country Motor Lodge is a boutique mountain retreat along Flagstaff's historic Route 66, offering 123 rooms including private cottage and junior suites. Completely reimagined from its 1960s roots, the property blends retro character with a contemporary lodge aesthetic in the heart of the Colorado Plateau.
Guests come for the full experience: The General Store, craft beer and cocktails, Pinsa-style pizza, an expansive pool, saunas, a game room, movie nights, and stargazing. It's a property with a lot of personality, and the team that runs it reflects that.
If you're looking for a hospitality role with some altitude, literally and otherwise, this is the place.
About Marc & Rose
Marc & Rose is a hospitality collective of iconic resorts and hidden gems across the American West, each rooted in its destination and united by a shared purpose: to make space for genuine hospitality. Family-owned and built on a belief that hospitality is more than service, we create places where people feel welcome, and we're looking for people who want to be part of that.
High Country Motor Lodge provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, High Country Motor Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
M/F/D/V
About Marc & Rose Hospitality
Practicing Genuine Hospitality Since 1962
Marc & Rose is a hospitality collective of iconic resorts and hidden gems, each rooted in its destination and united by a shared purpose: to make space for genuine hospitality. As owner-operators, we believe hospitality is more than service -- it's a daily practice rooted in empathy, curiosity, and care. Every property has its own character, but all are connected by a commitment to creating thoughtful experiences that bring people together.
Our purpose comes to life through four guiding pillars: Hands-On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Always Conscientious. These values shape how we welcome our guests, support one another, and continually learn, grow, and improve.
We know that each of us is the host one day; the next, the traveler. That perspective reminds us to approach every interaction with empathy, intention, and care. It shapes how we welcome our guests, support our colleagues, and build places where people feel they belong. Because genuine hospitality isn't defined by a single role -- it's created by every person who chooses to practice it.
Working at Marc & Rose means being part of a team that takes pride in the details, invests in your growth, and believes the best experiences come from people who genuinely want to be there. Across a collection of distinctive destinations, you'll find meaningful work, room to grow your craft, and colleagues who care about doing things well.
If that sounds like you, we'd love to welcome you.