Front Office Manager / Guest Services Manager

About Us

At our hotel, we believe T.E.A.M. means Together Everyone Achieves More. Our culture is built on collaboration, accountability, and investing in our people. We want every team member to feel valued, supported, and empowered to grow both personally and professionally.

Our goal is simple: create a workplace where you can build a rewarding career, make a difference every day, and continually discover new reasons to love what you do.

About the Role

Are you a natural leader who thrives on creating exceptional guest experiences? Do you have the energy, confidence, and passion to inspire a team while keeping hotel operations running smoothly?

We’re looking for an experienced and enthusiastic Front Office Manager / Guest Services Manager to lead our front office TEAM and play a key role in the overall success of the hotel.

In this role, you’ll lead by example—coaching and developing your team, creating memorable guest experiences, and ensuring our front office operations consistently deliver the highest level of service.

If you’re an ambitious hospitality professional who enjoys developing people, solving problems, and making a meaningful impact, we want you on our TEAM!

What We Offer

• $27.32 per hour
• Bonus eligible
• 401(k)
• Health, dental, vision, life, and voluntary insurance options
• TEAM member and travel discounts
• Paid time off and holiday pay
• Career advancement opportunities
• Full-time benefits eligibility
• Opportunities for professional growth and leadership development

See the World With TEAM Travel Discounts

With multiple brands and thousands of locations around the world, our TEAM members have access to special travel discounts and, in some locations, food and beverage discounts.

Whether you’re planning a getaway, visiting family, or exploring somewhere new, your career can come with some incredible perks.

Your Impact

As the Front Office Manager / Guest Services Manager, you’ll be at the heart of our guest experience and front office operations. You will:

• Lead, coach, mentor, and develop the Front Office and Guest Services TEAM
• Oversee the daily operations of the front desk, reservations, night audit, and general guest services
• Set the standard for exceptional hospitality and lead by example
• Ensure every guest receives a warm, personalized, and memorable experience
• Handle guest concerns and service recovery with professionalism and sound judgment
• Monitor guest satisfaction and identify opportunities to improve the overall experience
• Train new team members and provide ongoing coaching and performance feedback
• Create an environment that encourages teamwork, accountability, and employee engagement
• Work closely with other hotel departments to ensure seamless operations
• Assist with scheduling, staffing, and maintaining appropriate front office coverage
• Ensure hotel policies, procedures, and brand standards are consistently followed
• Support the General Manager and leadership TEAM with operational initiatives and special projects
• Step in and work alongside the team when needed—we lead from the front!

What We’re Looking For

We’re looking for a people-first hospitality leader who can balance exceptional guest service with strong operational execution.

The ideal candidate will have:

• 2+ years of Front Office Manager or Guest Services leadership experience, preferably in a branded hotel environment
• A bachelor’s degree, associate degree, or college coursework in hospitality or a related field preferred
• Strong leadership, coaching, and team-development skills
• A genuine passion for hospitality and creating exceptional guest experiences
• Excellent verbal, written, and interpersonal communication skills
• Strong problem-solving and decision-making abilities
• The ability to remain calm, organized, and solutions-focused in a fast-paced environment
• Strong knowledge of Microsoft Office, including Word, Excel, and PowerPoint
• Experience with hotel technology and systems such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus
• Fluency in English; additional languages are a plus, with Spanish language skills beneficial
• Exceptional customer service skills and the ability to build strong relationships with both guests and team members
• A positive, energetic attitude and the ability to motivate others
• The ability to prioritize multiple responsibilities while maintaining attention to detail
• Full availability to work a flexible schedule, including nights, weekends, and holidays

Ready to Take the Lead?

If you’re ready to make an impact, develop a great TEAM, and grow your hospitality career, this is an opportunity to do more than manage a front desk—you’ll help shape the entire guest experience.

Bring your leadership. Bring your passion. Bring your ambition. Join our TEAM and discover your MORE.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.