Front Desk Agent/Guest Service Agent

About Us

Our TEAM culture motivates and encourages every team member to achieve their “MORE.” We believe in creating a workplace where people feel valued, supported, and empowered to grow both personally and professionally.

T.E.A.M. = Together Everyone Achieves More

Our goal is for you to discover new reasons every day to love what you do while building meaningful connections and a rewarding career.

About the Role

Are you friendly, energetic, and passionate about creating great guest experiences? Do you enjoy meeting new people and making guests feel genuinely welcome?

We’re looking for a Front Desk Agent / Guest Service Agent to join our growing TEAM! You’ll be one of the first and most important points of contact for our guests, helping set the tone for an exceptional stay.

Your genuine smile, positive attitude, attention to detail, and passion for hospitality will make a lasting impression.

Career Growth

We believe in promoting from within and investing in our people. Career opportunities can include:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Our Management Development Program (MDP) is designed to help develop top talent into future hospitality leaders, with opportunities to advance into management in as little as one year.

What’s Your MORE?

TEAM Benefits

• $20.82 per hour
• 401(k)
• Health, dental, vision, life, and voluntary insurance
• Management Development Program
• TEAM member and travel discounts
• Vacation, wellness, and holiday pay
• Career advancement opportunities
• Employee referral bonus program
• Full-time benefits eligibility, including paid time off, travel discounts, medical coverage, and additional insurance options

Travel With TEAM

With multiple brands and thousands of locations around the world, TEAM members have access to special travel discounts and, in some locations, food and beverage discounts. Relax, visit family, or explore somewhere new—all while enjoying the perks of being part of our TEAM!

Responsibilities

• Welcome and assist guests throughout their stay
• Check guests in and out efficiently and professionally
• Manage guest information and reservations
• Assign rooms and distribute keys
• Answer guest questions and provide helpful information
• Respond to guest requests and resolve concerns with a positive, service-focused approach
• Anticipate guest needs and look for opportunities to exceed expectations
• Maintain a professional and welcoming front desk environment
• Communicate effectively with guests and TEAM members

Requirements

Previous front desk experience in a branded or luxury hotel is preferred, but we’re willing to train the right customer service professional who is eager to learn and grow.

• Friendly, outgoing personality with a passion for hospitality
• Strong customer service, communication, and listening skills
• Positive, energetic, and team-oriented attitude
• Ability to prioritize multiple tasks in a fast-paced environment
• Comfort with technology and software applications
• Microsoft Office experience is beneficial
• Hotel system experience such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus
• Fluency in English; additional languages preferred
• Spanish language skills highly desired
• Flexible availability for days, weekends, and holidays

Bring your smile. Bring your energy. Bring your ambition. Join our TEAM and discover your MORE!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.